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West Coast Moving and Storage WORST MOVING COMPANY EVER - RIPS YOU OFF! Oakland, California
Ok - so where shall I begin. Bottom line is don't use these clowns - they are fraudster thieves that will either lose or break your stuff, make you wait an ridiculous amount of time, and make you move your own stuff, charge more than double their original quote in extra fees, and yell at you if you questions them.
So, they quoted me $1300 to move my stuff 1100 miles. A gave a 10-day guarantee. Well, over three weeks later, and more than double my original estimate did I finally have my stuff.
They don't call you in advance to let you know of arrival, so when they do arrive, you basically have to drop everything. Then they used an insanely large and half empty freight truck to haul your stuff, just so they can charge a $650 shuttle fee to move you stuff from the large truck to a smaller one to fit down smaller streets. Then they charge $75 for stairs - even though they advertise the first flight is free - but according to them, one flight is only 8 steps. They also charge extra for "long" carries over 75ft.
Well - when my stuff arrived to my destination, I refused to pay for the shuttle fee, and the driver informed me that the workers (other movers) refused to come move my stuff because I lived on a second story. So, basically, with the help of some random nice guys in my apartment, and the driver of the truck, had to move everything myself.
My stuff was damaged, broken, clipped, shredded, and some of it even missing. The boxes looked they had been to Hates and back.
And, to top it off, I called the owner of the company to complain - and his exact words were, "obviously you haven't moved around so much - it could have been worse." HAHA. It could have been worse - they should use that as their marketing slogan. Then he yelled at me, because he said he couldn't understand the gravity to which I was upset because i had to move by own stuff. HAHAHA. Again, if I wanted to move my own stuff, I would not have paid them to do it for me.
So to recap, definitely do yourselves a favor and find another moving company. They'll charge you all these extra fees which will total even more than what a bigger brand name would have charged. Plus they'll either ruin or lose your stuff, and if and when it actually arrives - you'll wind up having to move it yourself.
I filed a report with the BBB on these clowns. I hope they are taken down - companies like this that deliberately try to take advantage of customers should be out of business. Despicable.
1 Updates & Rebuttals
West Coast Moving & Storage, LLC
Placentia, Ca.,California,
U.S.A.
Doug DeRobertis /Owner Operator of West Coast Moving & Storage in Norco, CA 92860
#2REBUTTAL Owner of company
Mon, January 09, 2012
West Coast Moving and Storage is located in Norco, Ca. We are not now nor have we ever been located in the Northern California Bay Area city of Oakland. I have operated my business for over 2 decades in Southern California, primarily Orange County, Inland Empire, Riverside, Hi Desert, San Bernardino County, Imperial Valley, San Diego County and Los Angeles County. I can provide customer references verifying our Company policies and the excellancies of our employees. We have been charged with the poor ethic's of the Northern California company of the same name but I have never been a part of that facility and can not be held responsible for their less than professional manner of doing business.