Complaint Review: WEST JET DELIVERY/

So one day Im on the internet looking for an english bulldog that my husband has always wanted. I come across a site where there are listings of all kinds of them one caught my eye since it said $400.00 dllrs. Even though that should of been the cause of me knowing it was a scam i looked into it. My sons birthday was approaching and my husband and i decided to communicate with the lady. We started off emailing she told us the dog was up for adoption and that it would only be the 400.00 dllrs plus airflight charge that was it. Note we have never purchased a dog online so we had lots of questions. I told her let me call you or you call me. so she did call me reception was bad i could not hear her at all she came up with a lame excuse that phone lines were messed up there in Ohio.

So days went by and my husband and i decided to go ahead and purchase Billy (the name of the dog) for my sons birthday gift. So the day came when she dropped off Billy at the West Jet Postage Delivery company. She supposably paid 30.00 dllrs for his booking fee and we were to pay the 600.00 dllrs to the flight company (210.00 dllrs for the flight expense and 390.00 dllrs to her) the company would pay her her half. We received calls that morning from the flight company and her which were still bad reception this being on a sunny day outside and about 3 wks later. So we received emails from both the company and her stating we had to send the money through Western Union to a third party since the West Jet Postage Company was going through auditing. Note this was their supposably headquarters in Destination: Cameroon

City:Douala so my husband and I suspected something was up i emailed her and asked her the breeder wat was going on she sent emails saying ive used this company before they are ok dont be scared, i told her put urself in our shoes ur not going to send that much money to a foregin country and through western union who is not responsible for frauds. She sent back emails stating we were a waste of her time and had made her spend her money and wat was wrong with us and this and that. We later came to an understanding we pay only the freight cost of the dog 210.00 dllrs and she would get her money when we got our dog. Well that day went by and the company couldnt get him shipped. next day we receive an email from flight company stating we had to purchase life insurance on the dog to get him delivered that the IATA required it and for half the price of real insurance all we had to pay to the same third party was 1000.00dllrs which 980.00 would be refunded to us when the dog made it to the airport and 20.00 dllrs would be their fee. That was the end of it i had it things were not matching up i tried looking up the company in the yellow pages nothing their phones were still messed up and them asking for more money. I came across this site ripoff and found stories similar to mine good thing too. I am now aware of the scam i was in which my husband and i suspected from the beginning yet shook off as impossible.

We were scammed $210 dllrs and money is not wat gets me its having to tell my son he wont be getting his dog and seeing his sad face. Plz i advise everyone dont fall for it like the saying goes if it sounds to good to be true it probably is there are really no more good ppl out there trust noone. here is the last email i received from that flight company below i also included emails that were exchanged between breeder and i>

Welcome to WEST JET DELIVERY
Frederick town OH
P .O BOX. 7084188
FREDERICK TOWN
OH 43019
Tele:5134420322
25/05/009
CUSTOMER SERVICE / CARGO DEPARTMENT,
WEST JET PET DELIVERY
AGENCY.
WE ARE THE BEST,FASTEST AND SAFEST
TEL:5134420322
E-mail Addresses:west_jet_postage@post.com

Dear Client,
,
We have received the flight cost of your puppy and could not get back to you earlier because we had many clients to attend to at the same time. We have processed all the necessary flight documents and your puppy is now ready to leave for your destination by our next available flight, that is in 5 hours time.

In accordance with our INSURANCE POLICIES, all puppies that are flown through West jet Delivery,need to be covered by a REFUNDABLE INSURANCE SCHEME .

REASON FOR GROUNDING YOUR PUPPY.

* Following the IATA Aviation's Commission Rules and Regulations on Pets Transportation and section 12 sub paragraph 2, "... The life of all animals being transported from or to any EU Country must be fully Insured by an Insurance Co-operation against any eventuality.
* Following a compromise between the US Aviation's Complaint Commission and the IATA Financial Commission, it was concluded that "..The life of all pets being transported to, from and within the US, Africa and EU will be insured and this insurance fee should be from one pet to another depending on Financial Value of the Animal."
* We also wish to let you know, according to the US Price Determination Commission, the price of an English bulldog.Medium size breed is $2000, and your puppy is of medium size

We know you should be asking why you were not informed about this prior to shipping. The simple problem is this: This Insurance scheme has been in place but can only be induced by the Pet Control Department and not the initial shipper..

ORIGIN OF THIS INSURANCE SCHEME

This insurance scheme was introduced to protect the lives of animals or pets traveling within the US and those traveling Internationally. This is because animals and pets have lost their lives, and airlines or airports have usually been forced to pay huge amounts as compensation. For this reason, this Life Insurance for Animals was introduced so that if anything happens to your animals when it is in transit at any African, US or EU Airport or an airline, you will be fully refunded by the Insurance company that insured your animal or pet.

SOLUTION TO GET YOUR PUPPY ON ITS WAY.

From the above, the Life Insurance fee you were supposed to pay for your puppy is $2000 X and your pupppy can travel through its life time through the US, Africa and the EU without any problems.

Due to a good number of complaints by clients of numerous shipping agencies about this Insurance Scheme, the EU Union's Animal Aviation AND the US Commission came out with a Refundable Animal Life Insurance Scheme, which provides for the following:

* You could use our Partial Insurance Scheme to Insure your Puppy's Life for the cost of the full Insurance fee for the puppy, but this money will be refunded to you once your puppy is delivered to you at your home, and you will have to pay an extra $20 for our services.
* This means you will have to pay the sum of $980which is half the initial Insurance fee for your puppy and $20 for our services, which gives you a total of $1000

ADVANTAGES OF THE REFUNDABLE INSURANCE SCHEME

The advantage here is: You only pay half of the estimated value of your animal as insurance Hence,out of the $1000 paid for the insurance,$980 will be refunded to you when your puppy is delivered to you at your home by the delivery man. In reality, you only loose $20 which you pay to us for our services.

The second advantage is: Your puppy will now be free to travel within the US to Africa and the EU for just $20 which you pay for our services since $980 is refundable

For the meantime,Payments of all pet insurance is done to the PetCustoms Department using the same address that you used earlier to make the payments as the Pet Control Customs Department is stil ungoing auditing

This payment should be made as soon as possible, So that this puppy be delivered to you early enough.. If this fee is not provided, the puppy will not be dispatched from the detention of the company and more will be spent on daily feeding until the Director confirms the payment of the ( $1000). Kindly E-mail Us immediately the payment is made, the full money Transfer details.For further clarification,get back to us via email as our phone lines are not alright

FLIGHT DIRECTOR,

Dr. MARK ROBSON

STAY TO ENJOY THE SERVICES OF WEST JET DELIVERY OHIO
BRANCH

SECRETARY,

Mr. YVES JEAN CLAUDE,
CUSTOMER SERVICE / CARGO DEPARTMENT,
STRICTLY FOR PAYMENTS
Western Union
www.westernunion.com

Name:Ngoh Franksmith Sama
Country: Cameroon
City:Douala
Address :Rue 54 west jet
Phone :+237-94380016:+237-75906890
Test question:What colour?
Answer:Red

Here are some of the emails the breeder and i exchanged which i think she was part of the scam.

Listen i do not want to explain further okay.If you do not feel comfortable tell me right here so i should immediately drive back to the company and get my puppy.I love billy much so it shouldn't be like i want to dumb him.I took him to the company myself and i am still
very willing to go get him.I do not mind losing my time and money for the booking.You think west Jet is not reliable how come they delivered all the other babies to their respective recipients? Or do you think i
had only billy from the unset?Please i can't wait to hear from you
ASAP

On Sun, May 24, 2009 at 7:05 AM, audery courage wrote:
> There r some days here in Ohio that the telephone lines re messed up.The only thing i regret is that you have made me to pay $30 for nothing and to hve wasted my precious time to take the baby over to the company.Anyway you think that my husband and i as well as the company wants to rob you of 600 then it is really a shame.I want you to know that Audery of 38 years is a woman of intergrity.If i do not respect my age then t least i respect my religion.Okay
On Sun, May 24, 2009 at 7:00 AM, wrote:
Audery first of all im just as frusturated with this as you and no i dont think you are stupid. But like i said would you all just let go of 600.00 dllrs just like that after being told something a whole lot different. I dont know y you alls phones are messed up its been a month and
>> you alls lines are still messed up why cant we have communication with anyone.

Anonymous5
lovington, New Mexico
U.S.A.