WESTCOVINA MALL-VERIZON WIRELESS BOOTH skyline communication mall booth cell phone West Covina California
Be very careful with this company. Sold us 3 cell phones and changed the contract AFTER we signed. Agreed 1 year and gave us 2 year w/ a $35 charge to change it! Told us the phone was $45, after signed, charged $75!
Manager during shift agreed for a 3 day trial for us to try the phone and make sure it worked at my boyfriend's job. He works where most cell phones dont get reception. We brough it back within 30 min of purchase and their was a DIFFERENT manager who REFUSED to refund us the money. On the contract we signed says "REFUND w/ in 14 days of purchase on authorization of manager".
The manager changed as soon as we requested a refund. Instead of rationalizing with us w/ reasons why they refused, they yelled at us! We lost $200 dollars and stuck in a 2 year contract. Just be careful, they are very nice when selling, once they get your signature they do whatever they like with it signing you away to many hidden fees that are not shown because they are in "the manual".
Also, will change you $1400 to cancel service and refund! Yes, its ridiculous and I dont want anyone else to be subjected to such POOR CUSTOMER SERVICE, especially by their manager Patty.
Lynn
West Covina, California
1 Updates & Rebuttals
Melanie
Greenville,South Carolina,
Hang in there. They aren't all the same!
#2UPDATE Employee
Fri, September 27, 2002
I am an employee of Verizon Wireless. I am not in the area reported on but it is my understanding that we a 15 day satisfation gurantee (as stated in our Worry Free Guarantee)anywhere in the country.
Even though we always hate to lose a customer, if for some reason you wish to cancel service within 15 days of signing up, we will do so at no charge to you except for the prorated amount of the time you had the service (there are always exceptions to this charge depending on the situation).
If after the 15 days there is usually a $175 charge, but definately not $1400!!!! Anyway, I am sorry to hear you have had such a horrible experience, but I believe if you will go to one of our Corporate locations, not an agent or reseller of our service, you will see a huge difference in the service you rec.
Every comapny has it's faults (and usually a bad (or rude) apple or two), but please don't judge all of us over this incident alone. Thanks for your time and good luck!