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  • Report:  #978680

Complaint Review: Western by Design

Western by Design 1880westernwear.com/ Accepted my money on out of production item and never contacted me! Internet

  • Reported By:
    Evelmike — Upper Marlboro Maryland United States of America
  • Submitted:
    Thu, December 06, 2012
  • Updated:
    Thu, December 06, 2012

My wife ordered a product online for her father for Christmas. The item was listed as in-stock on their website. The charge posted to our checking account, we awaited shipping notification. Approximately one month later, we still had heard nothing. Contacted the seller, and was informed that the product I ordered was not only out of stock, but completely out of production, and had been for some time. They agreed to issue a refund, but would have happily kept my money and never contacted us about this issue. Terrible customer service. Will never, ever shop with them again.

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