Complaint Review: Western Dental and Orthodontics Redwood City and Corporate Office

In november I went in for a filling, and a few days later, my whole face was swollen and I was running a fever. They refused to get me in for an emergency visit for over a week, and so I had to go see another dentist for an emergency root canal. They also caused a cavity in the adjacent tooth. After that experience, I canceled my contract with them as a result and  filed a complaint with the Dental Board of California for malpractice.

Next they kept sending me bills for my contract, bills, late fees, interest. They continued to auto-debit my card for Services NOT RENDERED> they now owe me over $200.00.I would call and call and call and be on hold for hours at a time just to tell them I had canceled my contract and they reassured me it was canceled. Finally today, April (5 months later), I called again after receiving another bill. The supervisor told me I had to go in to the Redwood city office in person to cancel my contract. No if's and's or but's. This is ludicrous. The pain, suffering, frustration, this whole experience has been a nightmare. Never go to WESTERN DENTAL. I have filed a BBB complaint as well, and will go to every site I can find to warn people against them.