Complaint Review: Western Dental Centers

This company gives the impression of being "low-priced with easy payments".  This is not the case!  I went to them to get a single extraction that did not require any more than a couple of twists of the tooth to get it out.  They talked me into signing to have more work done later and also to have a "partial" cleaning done during the same visit.  All in all, for the work I had done that day, plus the upcoming work, which included two roots canals, more extensive cleaning, and a couple of caps and/or another possible extraction, the total amount came to just over $2,000, with payments of $217 per month.  It seemed reasonable enough at the time, so I agreed to it. 

 However, upon leaving the office after the first procedure, I was told that even though I was paid up for what I owed that day, I would be receiving calls for further payment and was told to "ignore" them and that I would be billed for the rest.  Within one week I began receiving calls for payment, even though I was current on my payments, and it never ceased.  They called my home at least two or three times a day (and night!) from that point on until I was paid in full, and I continued to receive calls even after that, stating that I still had an "outstanding balance".  The amount I ended up paying for the "non-surgical" removal of one tooth, which they listed as a "surgical extraction", and a "partial cleaning" was over $700.  Mind you, this was the "reduced" amount, from the amount of $1200 that they originally wanted to charge me.  It took numerous discussions to get the amount lowered.  By the way, on a good note, the gentleman I dealt with on this was exceptional in his handling of my account.  He is the only person I spoke with that tried to help me and did an excellent job. 

Meantime, I had gone to the office to ask how they could justify charging me that much for so little work having been done and they gave me nothing but a stupid look, very disrespectful treatment, and no answers other than, "Sorry, that's what you owe".  They could NOT justify the amount!  I will NEVER do business with these people again!  On a final note, I would just like to say that the whole "clinic" appeared to be more of a "training ground for students" than an actual, legitimate dental facility.  I am paid in full, according to the "settlement agreement", but my account has not been "closed" as of yet and shows money is still owed.  So, now I am just waiting to see if they will honor their word, and close the account, or if I will be looking for an attorney to settle it once and for all.  What a joke this place is!  My mistake was in not doing more investigating before I went to them.  People, please do your homework.  It's worth it!