Complaint Review: western dental

I have been taking both my daughters to western dental on Watt avenue in sacramento for about a year now. We've have many conflicts with the staff. They have given my daughters appointments at 12:00pm and when we show up, they tell us its not at 12 its at 4:00 or its the wrong day and when we show them our appointment card with the date and time written on it instead of apologizing for THEIR mistake they say things like "well i dont know who gave you this but its not right and you're gonna have to come back later". Also when they do manage to give us the right date and time they HARDLY EVER put her chart in until we see many patients go in before us and we have to REMIND THEM we have been there for an hour or so.

Once again they forgot to put my daughters chart in, so we asked them and it turned into a discussion between the receptionist and my daughter. My daughter then asked to speak with the manager so this situation would be cleared up and the manager acted extremely rude telling her it was HER fault for being rude when she had not even asked her what had happened or what my daughters complain was. She then proceeded to tell her that "IF SHE DIDNT LIKE IT THERE, she was going to make an appointment to remove her braces". We paid for the service in FULL!! she also told her that she would not be able to be seen in any other western dental. 

I called western dental and asked to speak to her SEVERAL times but every time she would judge me as a parent and hang up on me without letting me get a word in. The times she did speak to me, She was very rude and told me the way i had raised my daughters was probably why they were so "disrespectful". I was speaking to her in spanish as it is my first language and she started to tell me a bunch of disrespectful comments and at the end added "did you understand me? do you get english?" that was very racist as i had NOT made any comment that personally disrespected her as a person AT ALL!