Complaint Review: WESTERN DENTAL

I WENT TO WESTERN DENTAL BECAUSE IF THEIR "PAYMENT" PLAN.

I WANTED ALL OR AS MANY TEETH PULLED SO I COPULD FINALLY WEAR DENTURES AND HAVE A NICE SMILE AS WELL AS SAY GOOD BYE TO ALL THE HORRIFIC PAIN I HAD DEALT WITH FOR MANY YEARS, AND JUST COULD NOT DEAL WITH ANY LONGER!

THEY AGREED' THAT YES I NEEDED MY TEETH PULLED! BUT DENTURES WERE HUNDREDS OF DOLLARS CHEAPER THAN "PARTCIALS".

SO THEY REFUSED TO PULL ALL OF THE TEETH I "KNEW' WERE BAD AND BEYOND HOPE AND LEFT THE 2 CANINES IN FRONT IN (ALTHOUGH ONE WAS MUCH LONGER THAN THE OTHER).

SO HE FILED THE LONGER ONE DOWN TO AMTCH THE LENGTH (SOMEWHAT). i TOLD THEM THAT WAS ONE OF THE TEETH THAT HAD GIVEN ME TROUBLE AND PAIN FOR A LONG TIME. (THEY IGNORED MY PLEA TO GET IT OUT OF MOUTH)! THEY PULLED 11 TEETH. AND FIT MY TEMPORY PARTICALS IN PLACE!.

i FINALLY HAD A WONDERFUL SMILE EVEN THOUGH I WAS TO STILL HAVE PAIN FOR THE TEETH THEY LEFT IN. THE TOTAL BILL WAS $3,600 +++ I HAD A 2-3 MONTH WAIT FOR MY PERMANENT SET TO FINALLY COME IN(I WAS TOLD THEY WERE IN THE PROCESS OF CHANGING LABS). HOWEVER THE REASON I WAS HAVING IT DONE WHEN I DID WAS FOR A FAMILY REUNION IN IDAHO IN SEPTEMBER.

THIS WAS FEBRUARY. NEEDLESS TO SAY I DID NOT HAVE MY PERMANENT SET BY THE REUNION. AND WHEN I DID GET THEM THEY LOOKED WORSE THAN THE TEETH THEY HAD PULLED OUT!!! THEY HURT MY MOUTH AND I WAS EMBARASSED TO EVEN TRY THEM ON IN THE DENTIST OFFICE! THEY WERE BUCK, & REALLY UGLY AND HAD A BLACK TINT AROUND EVERY TOOTH! THEY LOOKED ROTTEN!

I REFUSED THIS SET! THEY SAID THEY WOULD HAVE THE "NEW" LAB DO A BETTER JOB! THIS TOOK OVER A MONTH BECAUSE MY DENTIST WENT ON VACATION. FINALLY I GOT MY APPT. AND THEY WERE THE SAME UGLY LOOKING SET AS BEFORE! BY NOW THE TOOTH I INSISTED BE PULLED WAS WORSENING AND BLEEDING ALL OF THE TIME.

I ALSO WANTED THE FRONT TEETH THEY LEFT IN MY MOUTH AS WHITE AS POSSIBLE. SO I ASKED ABOUT THE "ZOOM" TREATMENT.

THEY CHARGED ME THE FULL PRICE OF A FULL FRONT OF TEETH, WHICH INCLUDES 3 TREATMENTS. I HAD 2 OF THE 3 FOR A TOTAL OF 4 TEETH. THEY CHARGED ME ALMOST $300.00 FOR THIS. AND I ONLY RECIEVED 2 OF THE 3 TREATMENTS. THEY REFUSED TO WORK OUT MY BILL ACCORDINGLY!

I HAD TO WAIT ANOTHER 3-4WEEKS FOR MY PARTCIALS TO COME IN..

THE DAY THEY WERE TO BE IN FOR MY APPT. THEY CALLED AND SAID THERE WAS ANOTHER PROBLEM. WHEN I FINALLY DID GET A SET.. THEY WERE THE UGLY BLACK ROTTEN LOOKING BUCK SET FOR THE 1ST ATTEMPT! I HAD ALREADY PAID WELL OVER HALF OF WHAT WAS OWED. WHEN THIS SET BROKE. THE FRONT TEETH POPPED OFF WHILE I BIT INTO A PIECE OF GARLIC BREAD! GREAT CRAFTSMENSHIP! WHEN I TOLD THEM ABOUT THIS THEY SAID I WOULD HAVE TO PAY FOR THE REPAIR! I HADN'T HAD THESE TEETH MORE THAN A MONTH! BUT WHEN THEY WOULD NOT WORK WITH ME AND MY BILL ADJUSTMENT, I LAGGED ON MY PAYMENTS.

THEY IMMEDIATELY PUT ME IN COLLECTIONS! SO NOW NOT ONLY DO I NOT HAVE A PRETTY SMILE. I DON'T HAVE ANY TEETH. MY TEETH THAT ARE STILL IN MY MOUTH ARE SLOWLY FALLING OUT (AS I TOLD THEM THEY WOULD) (THAT IS WAY I WANTED THEM ALL PULKLED IN THE FIRST PLACE)!

i FEEL THEY SHOULD HAVE AT LEAST REPAIRED THE UGLY SET IF NOT MADE SURE I WAS HAPPY WITH WHAT I WAS PAYING FOR! I MEAN ALMOST $4,000.00. AND FOR WHAT? PAIN, EMBARASSMENT, AND NO TEETH!

Teresa
SANTEE, California
U.S.A.