Western Dental Takes your money and doesn't care. Santa Maria California
I went there last March to get a new upper plate. It didn't fit. So they made me a new one. I got that one in August and 3 days before Christmas it cracked.
It took on average 3 months for each time to get a new upper plate.
When I called them to see about getting it fixed, I was told that it would take the same amount of time to get this one fixed as the other times.
So, I told them that I was getting married in less than 3 weeks and seeing as it was 3 days before Christmas, I went and got it fixed myself. It cost me $350.00 for a plate that should of lasted 10 years. I was then told that the rest of the account was going to zeroed out.
Well, lo and behold, guess what I found in my mailbox today?
A collection letter from Western Dental.
Tried to talk to numerous people and I cannot get a strainght answer-I am so tired of them!!!!
1 Updates & Rebuttals
Western Dental
Orange,California,
Western Dental Patient Care
#2UPDATE Employee
Fri, January 30, 2015
Dear Barbara,
Your comments are important to us! We would like to take this opportunity to answer each and every one of your concerns. However, due to HIPAA Privacy regulations we are limited in our response to your specific concerns through this medium. We are proud of the quality of service we provide and would like to find a possible solution. Please feel free to call me, Mayra at (855)779-7678 or if you prefer, please send me an email to SMRT@westerndental.com.
Again, thanks for your comments and hope to hear from you soon.
Regards,
Mayra
Social Media Response Team