Complaint Review: Western Dental

I was very excited to work with Western Dental Hawthorn location. There was a need to fix 6 teeth. I had new insurance and was sure that I would be getting most of it covered. Nothing could be further from the truth. They sedated me with nitros at both locations, put a series of contracts under my nose and gave me a pen. I trusted them, but ended up with a huge bill and monthly payments the size of a car payment. Every step of the way they tried to frustrate me and get me to leave so they didn't have to do any more work. They'd make appointments and when I would show up they'd say they don't need me today and try to get rid of me. This happened repeatedly. I refused to leave and told them to get to work on me. I'd say four appointments or more went like this. Their mission is to not finish contracts and they'll have you sit in the waiting room for 3 or more hours before calling you, if you complain. I complained...

The work they did at both locations was careless and sub standard. I was forced to depend on them after they started implant  surgery. The temporaries they made either did not fit or fell out altogether leaving nerves exposed, cut gums and improperly fitting permenant teeth. The permenant work they did was incredibly slow and wasted months of my time and money. I got infected, was in terrible  pain and went in to request pain meds and the doctor even argued with me in the waiting room in front of every patient in the waiting room treating me like some drug seeking addict.

Then I changed locations and went to Mar Vista Western Dental. The dentist there wasn't really as bad as the other two I had experienced previously, but the managers and front desk staff tried to play all kinds of games to get rid of me because they felt that my case being transferred there was not a deal they wanted as far as the money was concerned and hoped to push me to the edge of all sanity and eventually leave. The dentist I saw for the implant was disrespectful and tried everything she could to get out of treating me, seeing that the screw was not put in incorrectly for my implant. they kept telling me to go back to the prior location. I waited a half a day past my appointment time, just to be told during my 10 minute eval that my implant was done incorrectly. The cap that was supposed to be left in was taken out "because the gums had already filled in since the screw was loose, so my gums will have to be now cut through again all over in order to finish the implant, now that the cap has been removed, which was supposed to hold back my gums until the implant was installed. I just have no idea what is going to happen next. The manager Jasmine stood over me during the entire appointment, (I though I had a rite to privacy) intending to ask me to leave afterward, because I complained About being asked to wait half a day for my appointment I showed up on time for. Excuses, lies, manipulation, intimidation, negligence, blame shifting, privacy violation and the list goes on and on and on. The company is completely dishonest and unfair in everything they do.