Western Digital RMA not being processed San Jose CA
I returned a backup hard drive to Western Digital when after two months it failed. I went through the company RMA process. Their online system indicates that they received the drive on September 22nd 2021.
After a few weeks of waiting, I called the company. They said the replacement drive would be sent, but would not say when. I asked, what? A week, a month, a year? They had no reply. I explained that I thought this was unacceptable. Later in the day they called back and told me it would be sent, 2-5 days.
I previously opted for SMS notifications. I've checked the website and have received no SMS notifications. Apparently the drive has not be sent and I was either lied to or circumstances have changed, which they did not feel any obligation to inform me of.
Before calling I used an online reporting system. Hilariously I received a reply with no new information almost two weeks later. I replied to this email with the RMA number and received a reply a few days later with nothing having been done.