Western General Auto Extended Warranty Unfairly denied claim for covered repairs Ripoff Encino California
When I purchased my car I purchased an extended warranty with it.
On a Saturday I had several problems with the car, and took it to the Daewoo dealer.
I told the dealer I had an extended warranty, and was told that Western General was closed on Saturday to get authorizations, and when the repair was finished to submit their bills for reimbursement. Since this was a road emergency, I did not have the Western General contact information with me.
The repair required the ordering of a part which took until yesterday to come in. When the repair was completed, I called Western General to submit the bills, and was told that any repair had to be authorized, and that they would not pay me for the almost $ 500.00 laid out for the repairs.
Certainly this is a despicable practice to make excuses not to pay for the covered repairs.
William
Boca Raton, Florida
U.S.A.
1 Updates & Rebuttals
Western General Dealer Services
Calabasas,California,
U.S.A.
response to consumer
#2UPDATE Employee
Fri, December 21, 2007
We hope this response can bring some clarity as to why your claim was not covered by the Service Contract. Your Service Contract requires, as a condition for coverage, that no repair or replacement shall be performed unless first approved by the claims service. To assist contract holders in having repairs performed on weekends, we have personnel available to answer calls 24 hours a day; 7 days a week, on our toll free 800#. Although your repair facility informed you we were closed on Saturday, this was incorrect. We were open and could have assisted you but were never contacted. You also mentioned the replacement part, which had to be ordered, was received by the repair shop on 10/25/06, which was a Wednesday. Of course, we were open on Wednesday yet no call was made from you or the repair facility. Unfortunately, with all repairs completed and no failed parts available, our ability to properly adjust the claim was forever lost. Parts, often not failed, are replaced for many reasons, some covered and some not covered. If you have any future problems with your vehicle, please call our claims service at 1-800-242-9442 prior to repairs being performed and we will gladly assist you in filing a claim.