Western General Parts and services not covered Calabasas California
We purchased The High Tech Service Contract from Mike Thompson when we brought 2004 Itasca. At a cost of $3295. The financial Rep assured us that the RV was covered from bumper to bumper. Within 2 weeks the generator went out. Carburator, not covered. My cost, $625.00.
Recently air-condition fan stayed on. Resistor, not covered. Now, the fuel sending modual is out, not covered.
I made several calls to them with no avail. All they said was to read the coverage on the contract. I requested to speak to a higher supervisor, but (Greg) hung up on me and did not return my call.
Now I have to pay out of pocket to complete the repairs that Western General will not cover. My cost, $660.00.!! Its ashame that they will not deal in good fairness. After all they did collect my $3295.00 with a smile.
Ive worked with Mr. Martin Munoz in the past, but he is also reluctant to return my calls. I am mad and frustrated.
Anything you can do will help ease the pain in my wallet! Thanks.
Bills XXX
Wesminster, California
U.S.A.
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4 Updates & Rebuttals
Western General Dealer Services
Calabasas,California,
U.S.A.
Response to Consumer
#5UPDATE Employee
Tue, March 04, 2008
I hope this response will help clarify your concerns. As your Service Contract administrator it is our responsibility to adjust claims based on the terms and conditions of the Service Contract you purchased. The sentence directly above your signature, agreeing to the terms of this Service Contract, states There have been no other oral or written agreements or representations made other than those expressly contained in the Contract. I reviewed the three parts in question and have confirmed your claims were properly adjusted. All three items you mention are not listed as covered components under your Service Contract coverage. Please see Page 2 of your contract, Covered Units And Their Parts. Coverage will be limited to the parts listed under this section.
Ken Harrington
Customer Relations Manager
Western General Dealer Services
Calabasas,California,
U.S.A.
Response to Consumer
#5UPDATE Employee
Tue, March 04, 2008
I hope this response will help clarify your concerns. As your Service Contract administrator it is our responsibility to adjust claims based on the terms and conditions of the Service Contract you purchased. The sentence directly above your signature, agreeing to the terms of this Service Contract, states There have been no other oral or written agreements or representations made other than those expressly contained in the Contract. I reviewed the three parts in question and have confirmed your claims were properly adjusted. All three items you mention are not listed as covered components under your Service Contract coverage. Please see Page 2 of your contract, Covered Units And Their Parts. Coverage will be limited to the parts listed under this section.
Ken Harrington
Customer Relations Manager
Western General Dealer Services
Calabasas,California,
U.S.A.
Response to Consumer
#5UPDATE Employee
Tue, March 04, 2008
I hope this response will help clarify your concerns. As your Service Contract administrator it is our responsibility to adjust claims based on the terms and conditions of the Service Contract you purchased. The sentence directly above your signature, agreeing to the terms of this Service Contract, states There have been no other oral or written agreements or representations made other than those expressly contained in the Contract. I reviewed the three parts in question and have confirmed your claims were properly adjusted. All three items you mention are not listed as covered components under your Service Contract coverage. Please see Page 2 of your contract, Covered Units And Their Parts. Coverage will be limited to the parts listed under this section.
Ken Harrington
Customer Relations Manager
Western General Dealer Services
Calabasas,California,
U.S.A.
Response to Consumer
#5UPDATE Employee
Tue, March 04, 2008
I hope this response will help clarify your concerns. As your Service Contract administrator it is our responsibility to adjust claims based on the terms and conditions of the Service Contract you purchased. The sentence directly above your signature, agreeing to the terms of this Service Contract, states There have been no other oral or written agreements or representations made other than those expressly contained in the Contract. I reviewed the three parts in question and have confirmed your claims were properly adjusted. All three items you mention are not listed as covered components under your Service Contract coverage. Please see Page 2 of your contract, Covered Units And Their Parts. Coverage will be limited to the parts listed under this section.
Ken Harrington
Customer Relations Manager