western union billed me, lied, and mistreated greenwood village Colorado
ok. On december 23, 2002 I let my friend use my credit card to make a payment. Well we did not know that it was going to be declined because his address was on file and not mine.
So he called them and they told him that the auth on my credit card would be dropped at midnight. So I said fine.
Well, I looked at my card the next day and it is still there. So I called them and told them the situation and they said their policy said no they cannot call my credit card company to tell them to drop the auth even though they know it will not be charged.
They said they advised the bank of my credit card to release it yet they cannot make a simple call? So I talked to one of the supervisors whose name I forget and she called me stupid to let someone use my card and that they did not know who I was. If they did not know who I was then why did they ask me for my address and phone number?
Then she hung up on me and I have witness to this conversation. My friend that I was helping out.
My point is, if they can advise the bank that the charge is not going through, then how come they can't make a simple phone call to get it off of my card?
Also, how dare they call me stupid.
Jason
Sterling, Virginia
U.S.A.
1 Updates & Rebuttals
Christopher
R,West Virginia,
U.S.A.
Credit Card via WU
#2UPDATE Employee
Sun, December 29, 2002
When WU or any company removes the auth code from your card it can take 1-5 days for the card company to credit the account. There was no excuse for a CSR to call anyone stupid. Of course I do not know the whole situation, however I do want to say that (and I am not accusing anyone) that WU as well as any company does get frauded. If your friend was using your card, did he advise the CSR recording the transfer of this? WU can not do a transfer without the card holders permission. The operator might have thought it was not legitimate, even though it was. I would need more info in order to help explain anymore.