Complaint Review: Westgate Resorts

My wife and I sat through a 90 sales presentation at a Westgates Resort in Orlando Florida. We  declined to buy, but did pay for a "lock in" package that included a week at a Westgate Resort and three free weekends at any Westgate property. 

We paid $595 and were promised everything we would need would arrive in a "big package" in the mail. Several weeks later we received a simple business envelope with a membership to their vacation clun Leisure Time Passport. There was nothing on the website instructing you how to redeem your free travel.

I called them and was told they have nothing to do with that. I called Westgate and was told I would have to call reservations. I called reservations and they told me I did not have three weekends coming.

I complained and they believed me but said the salesman lied to me! I was told to call customer service. They told me I had to speak with the resort where I bought the package. The resort said I had to call member services. After an hour, everyone agreed I was mislead, but everyone said there was nothing that could be done.

My wife and I are furious.