Westlake Financial Services None I have been threatened multiple times with criminal prosecution, i found out the vehicle was in the flood of Hurricane Sandy, my engine died before my contract was ever up. Now when i traded in my truck they also recoreded it as a cash down not as trade in. they would call me 30 xs a day when i repeatedly told them I was dealing with very serious medical issues, they continued threatened me with criminal prosecution among other things. now i cannot even get through to their 24 hr number. my truck was taking from where i was having my engine diagnosed and told them i was going to seek reimbursement for the lemon truck which was flooded and then resold. California, New Jersey Nationwide
First the sent me legal notice in the mail saying I was going to be prosecuted when I was being treated for serious illness. They would call me 40xs in one day I recoreded at one point. They took the truck from a place of buisness where i was having truck worked on for the 100th time. Had failex brake lines , clogged water pump n engine from flooding.
5 Updates & Rebuttals
Westlake Financial Services (WFS)
Los Angeles,California,
USA
Westlake Financial Services (WFS)
#6UPDATE Employee
Tue, March 15, 2016
Thank you for sharing your feedback with Westlake Financial Services. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with our company. We do not support this type of customer service, and we are working very hard to make sure that everyone is helped effectively and within a timely manner. If you have any questions about your account, please contact our customer service team at 888-739-9192.
Jim
Florida,USA
Right, You're Just Very Generous
#6Consumer Comment
Tue, March 15, 2016
Oh yes...your financial picture is so, so fantastic, you've decided to pick a subprime deadbeat lender just because you are so generous you want to give them so much more interest as compared to a bank!
lmao
#6Author of original report
Mon, March 14, 2016
You need to get a life pal! So what you come on here all day talking s**t. Far from a deadbeat pal, called being in intensive care for over 6months. Don't have to proove nothing to you, and I have a vehicle, and a great career but when your diagnosed with a life threatening illness. Yoir just a troll who has no life outside of the internet you probably weigh 1000 lbs and live with mommy. Not the first one making these complaints against this company.
Jim
Florida,USA
Oh Yes...The Big, Bad Lender Story!
#6Consumer Comment
Mon, March 14, 2016
What you're describing or should I say embellishing here is nothing more than another sorry serial deadbeat blaming everyone and everything because the lender is sick and tired of dealing with you. Enjoy the bus!
Robert
Irvine,California,
USA
Exaggerate much?
#6Consumer Comment
Mon, March 14, 2016
Let's see you have taken your truck in 100 times.
Hurricane Sandy was about 3 years ago. Even if you bought your truck right after the hurricane, having taken your truck in 100 times means you took it in on average a little more than once every two weeks. If you bought it at a later time it would just increase how often you had it in the shop.
But that not withstanding...it then took these 100 visits to figure out that you had a clogged water pump?
Then let's get to these calls. So even though you are dealing with a serious issue, they called you 30-40 times in a day. So that would be about once every 20 minutes 24/hours a day.
So lets forget about your exaggeration and deal with the real truth here. The fact is that you failed to make your car paymnents and they legally reposessed your car. Since they sent you a legal notice(summons), you are getting sued for the balance of the loan. So let me give you one piece of advice. Before you go into court with these exaggerations, you better have proof of your 100 visits to the mechanic and 30-40 phone calls in one day. Or the judge like others will not believe a single word that comes out of your mouth.