Complaint Review: Westwood Dental Care

To make a long story short, this doctor charged me over $3,000.00 for what was supposed to be a free consultation.  He put the bill on my credit and it is ruining my credit.  Yelp him and google him, many others are dissatisfied with his service as well.  I would recommend not going in for a consultation or else you may be charged.

Here is my Yelp review on him:

I went to the office for a free consultation, interested in invisalign.  We went over costs and payment plans.  I agreed to the payment plan.  I told the doctor I wanted veneers or lumineers before I got the invisalign.  He said NO.  I explained to the doctor I wanted my front tooth fixed with veneers or lumineers before I began wearing invisalign for 2-3 years.  The doctor said he would do it at the end.  I told the doctor I didn't want to wear invisalign unless I had my front tooth fixed.  After the doctor told me no the first time, he just kind of ignored my continued requests of the front tooth being fixed.  I knew
then that I would leave that office and never come back.  Who wants a doctor that doesn't listen to them and wants to do what HE wants to do and not what the patient asks.  I finished the consultation, which included taking molds of my mouth and x-rays.  I couldn't wait until he finished so I could run out of there.  When he finished, that's exactly what I did, left and never went back.  My complaint is that the doctor has placed on my credit that I owe him over 3,000.00.  Bill collectors
call me about this all the time.  I get countless letters, phone calls and it's effecting my credit.  I have received nothing from him, why is he charging me.  I would NEVER want a horrible doctor like that.  This doctor owes me big time for messing up my credit and slapping me with a balance for something I did not receive. Bad Bad doctor who doesn't listen to patients.

This was his response:

Dear Toni,  
I would like to first thank you for choosing my office and also taking your time and placing a comment for us on Yelp. I am
truly sorry that you were disappointed from your visit to my office. I do apologize if there was a confusion with regards to the treatment you received.   However, it appears as though you are confused about something.  I will not get into detail about the treatment you receieved on yelp, but you did receieve treatment and you did sign a contract.
 My office tried calling you over and over for 3 months in which several times you hung up the phone on my secretary.  You were asking for a treatment which was impossible for someone in your case.  You are simply making false allegations.  If you need to review your clinical findings and treatment please call the office and it would be my plesure to do so.
Thank you.
310-208-8551

This was my response to that:

Okay so, I'm writing this update in response to Westwood Dental Care's response to my initial review.  Due to Westwood's review, I finally put a picture of myself up, so everyone can see my teeth.  I wasn't asking for a miracle here.  Only a very very small chipped tooth that you can barely see unless I point it out, and a little alignment perfection.

Firstly, I'd like to insult a bit lol.  You're a doctor and spelled "receive" wrong, twice AND the word "pleasure" , further proving to the world of Yelp, that you are an incompetent doctor.  How did you get through med school?  Or maybe you didn't and that's why you have such horrible service. haha

Secondly, the only reason why I choose your office was because you had awesome discounts.  I see you are still reeling
customers in using those discounts.  PEOPLE BEWARE OF DISCOUNTED DOCTORS.  The saying you get what you pay for is pretty accurate.  Or in my case, with Westwood Dental Care, what you don't get, you still pay for.  How desperate of a dentist are you?  Charging people for nothing and continuing these discounted specials.  So don't thank me for coming in.  It was a HUGE mistake and cost me thousands of dollars.  Not to mention, I DIDN'T GET ANYTHING FROM YOU!  You are a complete scam.

Thirdly, please due explain the treatment I received I am curious myself and I'm sure the world of Yelp is also wondering.  I came in for invisalign, I choose not to go with you, and you charged my anyway.  What, you're charging me over 3 thousand dollars for the moldings you took of my mouth?  If you say this is true, I will post on here your discounted rate of Invisalign for 3,200.00, the amount you charged me for.  So go ahead, what treatment did I receive from you?

Fourthly, yes I did sign a contract with you for the Invisalign priced for 3,200.00.  After you refused to honor my request, and was such a horrible dentist, I left your office, never came back, and oh yeah, I NEVER RECEIVED INVISALIGN.

I spoke with another dentist and my request is not "impossible".  It may be impossible for you, but it is not impossible.

Lastly, nothing that I'm saying is false.  I have absolutely no need to take time out of my busy schedule to fabricate stories.  Furthermore, why would I choose you to make false allegations against.  Puh-leeze.  I'm taking the time to write about you because you suck and the world should know.  I use Yelp all the time to see how good a business is.  It is also my duty to share my experiences as well.

If you're a bad doctor, you're just a bad doctor.  I'm not the only one who has had bad experiences with you.  I dare you to sign up with the BBB and you will watch the bad reviews pour in.  Get better with your practice dude and treat people right.

I also reported him to the DCA and California Dentist Association here is that report:

Complaint:
I went to the office for a free consultation, interested in invisalign.  We went over costs and payment plans.  I agreed to the
payment plan.  I told the doctor I wanted veneers or lumineers before I got the invisalign.  He said NO.  I explained to the doctor I wanted my front tooth fixed with veneers or lumineers before I began wearing invisalign for 2-3 years.  The doctor said he would do it at the end.  I told the doctor I didn't want to wear invisalign unless I had my front tooth fixed first.  After the doctor told me no the first time, he just kind of ignored my continued requests about the front tooth being fixed.  I knew then that I would leave that office and never come back.  Who wants a doctor that doesn't listen to them and wants to do what HE wants to do and not what the patient asks.  I finished the consultation, which included taking molds of my mouth and x-rays.  I couldn't wait until he finished so I could run out of there.  When he finished, that's exactly what I did, left and never went back.  My complaint is that the doctor has placed on my credit that I owe he over 3,000.00.  Bill collectors call me about this all the time.  I get countless letters, phone calls and it's effecting my credit.  I have received nothing from him, why is he charging me.  I would NEVER want a horrible doctor like that.  This doctor owes me big time for messing up
my credit and slapping me with a balance for something I did not receive. Bad Bad doctor who doesn't listen to patients.
Date of Purchase/Incident: 03/19/2011
Requested Resolution: Stop with the bill collectors and pay me to fix my credit.  They have ruined my credit with their false
charges and debt.
Supporting Documents: Here is the thing.  I didn't receive ANYTHING from them, nor did I purchase anything.  I have no receipts or invoices.  Only his bill collectors trying to collect debt that I don't owe.