Complaint Review: WEX Fleet

I have been doing business with WEX Fleet for years. We have a fleet of vehicles and normally charge $5,000.00 to $7,000.00 per month for fuel. We pay our invoices in full online every month.

This past month We forgot to schedule our online payment of a little over $5,000.00. We discovered the oversight a week later and immediately made the electronic transfer.

Three days later we received our next months invoice which included a "Other adjustments this pariod" fee of $810.00.

I called to inquire as to what this charge was for. I was told to look at the last page of my statement for an explanation of the charge. I then asked if this was a late fee. I was told that $717.00 of the fee was a late charge. I then complained that that was an outragous fee at 14% of the monthly charges for being one week late. (1.5% to 2.5% is typical) Their fee would be +/- 168% APR annually.

I informed them that if the fee remained I would stop doing business with them. I was then told that they would credit the fee on next months invoice, but I would have to pay it now and wait for the credit.

We are actively looking for an alternative to WEX.