Complaint Review: WFNNB-Victoria's Secret

I never recieved a statement/bill and when I did, apparantly 1 month later, it had a $20 late fee on it. I called and after being on hold a long time and transferred a few times, I was finally told the $20 late fee would be removed and I owed just the balance, which I mailed out that same day. I now just recieved another bill with the late fee plus finanace charges for $22.21. When I called, they said there was no "note" in their computer that anyone had waived the late fee, and that another $20 late fee was incurred so now my balance is over $40! I pay all my bills in full, never minimum payments, and never late, unless I don't recieve a statement which is the case here.

I asked to speak to a supervisor who basically called me a liar, even though I told him to check my payment history. I am cancelling this Victoria's Secret card and I will let their company know how the bank that represents them treats their customers...There are many other retailers who use WFNNB (World Financial Network National Bank) so beware!!

Anna
Pembroke Pines, Florida
U.S.A.