This guy is extremely rude and shady beyond words. He clearly does not understand how to interact with people and basic business practices to include: accounting, economics, profits, losses, and ethics.
He does not understand that nothing is free, including shipping. He does not understand that free shipping is a sales gimmic and that shipping is built into the product price. When this backfires because you provide crappy. misleading products and information then you don't understand basic economics. This guy fails to understand that sometimes businesses have to take a loss when the customer is not satified with the product.
If you don't believe me, read our emails. If you want the best part, read number 4! Here are the messages after receiving the pathetic product:
(1.) Hello, I apologize but it seems there was some confusion when we ordered whelping box pads/liners from you. Your website category "Liners and Mats" does not have mats at all. The pictures for the liners show actual mats and the description does not clearly state that there are no mats included. You have a satisfaction guarantee on the homepage of your website. You email that included the receipt says "You will love it".
Unfortunately we are not satisfied with the product we received. Your website says no returns on the whelping boxes, but nothing about your other products. We would appreciate being able to return the 4XL Liners 3 Pack we purchased for $65.00. They never touched any pet area and only came out of the shipping box, we did not even unfold them because we thought they included mats.
Hopefully you understand our concerns. We look forward to working with you to resolve this issue.
(2.) Id have to deduct the original shipping of about $15 from your refund in addition to you paying $15 to send them back. So you would have about $30 back and no liners. Then we would have to throw them away because of parvo risk. We cant resell this stuff to people if it gets returned thats just not right. Thats why its says to be real sure before you buy because you cant return. I technically cant stop you from returning them so if you have your heart set on it just return to the address on the package and your refund will be minus the shipping we paid. I suggest keeping and using them.
You dont know if you "love" them or not you havent used them and dont even understand what they are. They are for waterproofing the bottom of your box like it says in the listing. Our customers do love them and they work better with any common bedding than just a pad. You use bedding or pads,mats on top like it says in the listing. Just bedding or pads isnt going to be very sanitary in your box. The liners are to waterproof underneath the bedding or pads. You change the bedding and wipe the smooth liner down and replace bedding. Its very clean and easy. Give them a try on your box and then tell me what you think. If you still want to spend half your money to return you can send them back later. Let me know if you need more info on how to set your box up. Im here to help any way I can.
(********** Why in the world would I buy a product if I did not understand what it was??!!!! **********)
(3.)
Mr. Whorton, your website says no returns on the whelping boxes. There is no other restrictions for returns listed on your website. Your original price included shipping which means that I paid for the shipping. No business can afford to pay the shipping if there is no profit, the business would close. So by trying to deduct shipping from my return price, and the shipping I will pay to send the product back to you, I am paying for shipping 3 times. This is not ethical business practices.
I am a little offended by your reply when you told me "You dont know if you "love" them or not you havent used them and dont even understand what they are." Sir, I completely understand what they are. They are plastic sheeting cut to size to fit your whelping boxes and can be bought in rolls at any hardware store in the United States. I currrently have heavy duty plastic sheeting on the floor of our whelping box.
I am a certified AKC Great Dane breeder. I have spent countless hours researching proper breeding techniques, whelping boxes, equipment, and the rules governing this. We purchased your product for our litter next fall thinking that it was specialized mats. Your website says you sell mats, the picture shows mats, the description is vague and does not say there are no mats. Your website category says "Liners and Mats" but you do not sell mats. When we purchased your product, the picture displayed shows the dog laying on a red mat, not plastic sheeting that you cut to size and called a liner.
Sir, simply put, as a business owner you should gratefully refund my full price ($65) because I am not satified with your product. I contacted you immediately when I received the product. I will pay for the return shipping to you, as I should.
(4.) Well hurry up and send them back then. What are you waiting for? People who are serious about returning something just do it. Thats what a return address is for. Sitting at your computer typing up these novels you keep sending, you could have already returned them by now. Provide us with a tracking number for the return and then go away. You will get your refund minus the original shipping paid. Next time dont order things on off the internet you dont understand and have them sent up to bumfuk alaska and then change your mind. We told you there is no returns and we have to throw them away even if you do return. You insist on sending them back anyway, so get to sending them back already. We will refund you about $52 when we get them back and you are paying for the return. You dont understand math any more than you understand whelping boxes. There is no profit to pay for shipping if we are refunding you all your money. You will be paying for shipping both ways. If I refund you the whole 65 then who pays for the shipping it cost to get it up there in the first place? We are not deducting anything twice and you are not getting charged 3 times. You are just paying the return shipping out of your pocket and we are just deducting $13 from your $65 for the shipping we already paid out of our pocket to get it there. Its not that hard to understand. So hurry up and send them back if you are going to. You look like a dumbass right now.