Complaint Review: whetstone partners llc miami

I took out a title loan on my car in May of 2013. The man came to my house looked at my car, got on his laptop ,talked to someone, told me they would loan me the money I wanted. He had me sign a contract on his tablet, he told me they would send me the contract in the mail, which I never recieved. I made all of my payments over the phone with my credit card. Every time I called to make the payment i asked where the paperwork was never did get a straight answer. I always wrote down the balance so that I knew exactly how much I owed. took down the person's name that took the payment. The last 3 times I called to make my payment they couldn't find my name I had to use my social security number, which kinda freaked me out but I figured this company was legit so never worried. Made my last payment and ask how long before I got my title back I was told 4-6 weeks. It has been 3 years now that I have been trying to get ahold of someone for my title. All the numbers have been disconnected and I have written several letters with no response. I recently went in to the dmv to get a copy of my title, they printed me out 8 pages of what I need to do to get my title because these rip off people still have a lien on my car. The dmv said it would have to be at least 5 years before I can get my title free and clear of this company. What a bunch of crap. Any ideas from anyone ??? So what does a person do to protect themselves in this case? Do we worry someone might show up and take your vehicle? And God knows if you would ever get it back.