Complaint Review: Whistler Reservations

I have taken hundreds trips in my life and have never, ever complained about anything ... But Do NOT ever book with Whistler Reservations (http://www.whistlerreservations.com). They are misleading and will take advantage of you by alluding to some great hotel room you are getting which you will not. I was sent links with specific pictures and descriptions of the "exact" room I would be getting (it had the specific room number on it). When we showed up it was some run down tiny room which didn't even have a blanket on the bed. When I called Stuart (the manager of Whistler Reservations), he told me I did not ask specifically over the phone what I would be getting (even though it was clearly stated on the web page link he sent to me himself). He told me my cache must be pulling up some old webpage that he did not send. We showed up thinking we would have a kitchen and had all our groceries in tow. We then told we would have to pay a large fee to "upgrade".  Since we did not want our money to go to waste from all the groceries we bought or stay in this run down tiny room - in which the bed consisted of 2 twin beds pushed together and mattresses looked like they were over 30 years old and extremely uncomfortable. We were moved to a different location for our "upgrade" and were told specifically, multiple times by the front desk at our original check in that we would not have to pay for parking at the new location. Well when we showed up we had to pay $15/day for parking and there was "nothing they could do about it". I hope this does not happen to any one else. Be very wary of this company and its bait and switch scams!