White Light Smile SCAM - They automatically sign you up for a subscription without clearly notifying you!! San Diego California
I bought this portable tooth whitening kit on their website: whitelightsmile.com and they automatically signed me up for recurring billing without my knowledge. If you look at their "Buy Now" page you will see no indication of the fact that you are signing up for a recurring subscription model. So I'm sitting here a month later and they send me another kit and sure enough they take $49.95 out of my account. So I go and investigate and find language in their Terms and Conditions...buried about 10 pages back, that you're signing up for a subscription model. What a SCAM. I can't believe that companies get away with this...I can't believe that they can sign people up for a subscription model and not disclose it CLEARLY. You can't just bury some terms deep in your agreement and start billing people...that's a scam...it's wrong and they know it. It should be clear as day when you're signing up for recurring billing.
When I contacted the company they denied my request for a refund and offered me 25% off. Are you kidding me? This is what they count on...they count on people not putting up a fight and they get to pocket 75% of a sale that they otherwise wouldn't have gotten. It's sad that businesses must resort to trickery in order to sell their products.