Complaint Review: White Overnite

Be warned! This company has found a legal "gray" area regarding internet commerce and they are using it to their advantage. You agree to a S&H charge of $3.95, but, by law, they do not have to show the terms & conditions on the same page where you click "I Agree". So, once you have clicked, they have got you by the short hairs.

You are apparently agreeing to an "Auto-Ship" program that the only way out of is to close your credit card or account that you gave them the number to. There is no way around getting hit with at least one charge of $106.90.
And as I understand it, it is the basic policy of VISA, Mastercard, Wells Fargo (the bank I USED) not to reimburse these charges when disputed because they can't recover their funds legally from WhiteOvernite.
I know that many people have filed reports with the BBB, FTC, FBI, etc. Please keep contacting these agencies! The only way we can put a stop to this is the get the law changed and to do that we have to get someone's attention.

I have yet to find an agency that will actually take responsibility for internet commerce security. I'd say our best bet is the FTC. If we flood them with enough letters and complaints, they will have no choice but to respond.

I am still pursuing this through the media also. If I can get media coverage, maybe I can get someone's attention who will change the way this works.
Large financial institutions are very aware of this scam, but apparently the law prevents them from not allowing it to happen.

My advice, only use paypal, or stay away from paying for things online. The risk isn't worth the reward.

Lynette
Houston, Texas
U.S.A.