White Rock Pet Services Tiffany Mason Be careful of leaving your pets in this service's care, it could be a matter of life and death Dallas, Texas
Tiffany Mason of White Rock Pets was left in care of three cats with serious health issues while I was out of town.
The cats have special diets and she was instructed to feed them specific foods at specific times or they could get sick.
Rather than feeding them the food that was left for them, she fed them something else that was easier to make and they got sick. She blamed it on having someone substitute for her that did not know.
Owing the first time to an accident, She was hired again to feed the cats for a week. The first day, she never showed up. She was caught because someone was checking on the cats and saw that she never came, otherwise the cats would have not been fed at all.
She was told to return the house key and never did. The locks had to be changed and the cats had to have an emergency sitter come in.
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buffitchick
Dallas,Texas,
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#2Consumer Comment
Fri, June 06, 2014
Don't put your faith in this service. After using WRPS for a few years for our aging cat, last year we had a no-show for the first time. I forgave the excuses and used them for our long summer vacation and all appeared to go well....except the A/C went out and they did not bother to call us or write a note. OK, I let that go.
I set up a one-time visit for last week - confirmed it via text with Tiffany since I did not receive an email confirmation. Imagine my surprise when we got home and there had not been a visit. Again.
And imagine, as a long time customer, my slow burn when over the course of 3 days, my text, my email and 2 phone calls were not returned. I was polite and curious as to what had happened. The fact that they did not even bother to return any of those messages for an existing customer speaks volumes.
Search around for more reviews - I now see several where they are no shows. I will not be a fool again. Thankfully the health of our pet was not in jeopardy, but our poor birds were quite hungry. Keep searching - there are plenty of places who will not let you down.