Complaint Review: Whitelight Smile

WHITE LIGHT SMILE are SCAMMERS!  When you order their teeth whitening system, no where on the order page does it say you will be automatically enrolled in a monthly refill program and charged $49.95 on your credit card.   If they were an honest company they would put it on the order page.  Instead, it turns out it is buried in their "terms and conditions" many pages deep.  Terms and Conditions are suppose to address things like:  don't abuse their website, don't use their trademarked material, etc.   That's what honest businesses do!  They don't bury an auto-renew agreement there!

I ordered the kit and was billed and received the product.  Recently, I  received my VISA statement and was billed again during dates I was driving to my winter home in the south, so I knew I didn't order anything online at that time.  I called the company twice.  I left a message the first time since the hold time was so long.   They did not return my call so I called again.  After 32 minutes on hold I finally spoke to a customer service agent.  She said the charge was my auto-renew. I explained that I had not received anything since my initial purchase nor had I signed up for auto ship every month.  Since it was 31 days after the chargehad been made to my credit card they said they could not refund me.  I explained I just received my statement 2 days before my call to them.  Then I said I had not received a package anyway.  After putting me on hold again they came back and said it was in transit.  You mean you can charge me a whole month before I even get the product?  Ridiculous!  Since my private mail box postal annex would automatically return any packages  (since I was not expecting any shipments while away at my winter home),   they would get their product back.  O demanded a refund. I was put on hold 3 different times after finally getting thru in the first place, before they finally agreed to give me a refund.

This practice should be illegal.  And it should not have taken an hour of my time to remedy a situation that I did not sign up for.  I am going to the Better Business Bureau next.   Companies like White Light Smile make people like me not want to order online unless it is from a proven company like Amazon, or such.  These guys are weasels!