Whitening Fast & HydraWhite this is an utter disgrace, I had sent off and duly paid for the post/packaging on the 'free trial' kit. However mine wasn't even complete, so the kit was useless. I hung on to the end of the trial p Notice period given via Email. Kit wasn't even complete & I informed them. They took 125 from my account! I have wrote on numerous ocassions, they will not answer my questions and are ignoring wha North Las Vegas, Nevada
I had applied for the 'free trial kit' concerning this teeth whitening service. Paid for the postage and packing, and received part of the kit. The gum shields were missing from the the instructions that came with the x 2 gels.
I had hung on throughout the trial period days, thinking the gum shields may arrive, however they didn't and within the time span stipulated, I sent an email to the relevant departments saying this was "unsuitable" as instructed to say in THEIR own words, but also told them that the kits were incomplete anyway, therefore totally useless to me!
They then took 125 from my bank account both Hydrawhite & Whitening Fast, I have discovered in the meantime also that although they state two different addresses, they are the same trading company. WhiteningFast took 63.01 from my account, then HydraWhite took 64.40 from my account also.
I was mortified, I a self supporting person whom requires my money to pay my rent and bills, I cannot depend on anyone other than myself.
Despite writing to them, I get the same answer coming back. Asking me to call them, but I am unable to do this, I work in an open plan office, plus it'll be too costly to call these thieving, robbing people.
I have kept all my communications and have today followed up on a email I'd sent Monday 18th March 2013, chasing and telling them to answer my query, which is that the free kit was complete in the first place, I had given my notice as requested and informed them of my insufficient kit! GIVE ME MY MONEY BACK!!
vanessa.stannard@yahoo.co.uk