Whiteside Manufacturing ripoff, unadvertised penalties for returns, bad customer service Delaware Ohio
Made purchase(gift). Wasn't desired by receiver. Immediately insured item and returned. Company will not refund the purchase price. They are penalizing me for returning the item and charging 15% for taking the item back. Not advertised anywhere on website. Addressed the issue directly with Accountant and National Sales Manager. Was basically told I was lucky they didn't add on an additonal $ 3.00 for the box they had to ship it in. Terrible customer service.
Notwithstanding that issue, it took them over a week to even fill the order and mail it out - I should have known then, but hind sight is 20/20.
Kim
Pocono Lake, Pennsylvania
1 Updates & Rebuttals
Thank you "Rip Off"
#20
Thu, October 10, 2002
Since the company was notified of this entry, they have refunded the purchase price in full(not the shipping though)-which is reasonable. That is all I asked for in the first place.