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  • Report:  #923756

Complaint Review: Whitten Brothers Mazda

Whitten Brothers Mazda Attempted to sell me service my car did not need Richmond, Virginia

  • Reported By:
    anonymous — Henrico Virginia United States of America
  • Submitted:
    Tue, August 07, 2012
  • Updated:
    Fri, July 05, 2013
  • Whitten Brothers Mazda
    10701 Midlothian Turnpike
    Richmond, Virginia
    United States of America
  • Phone:
    (888) 417-8154
  • Category:
    Auto Repair Service
*REBUTTAL Owner of company: Whitten Brothers Mazda *Author of original report: Asked Mazda about changing transmission fluid

My 2010 Mazda CX-7 went into Whitten Brothers Mazda for a state inspection on 13-Jul-12.  It passed inspection but Service Writer attempted to sell me a transmission fluid flush because they stated the fluid was "dirty".  My car is only 3 years old and has only 34K miles.  The transmission fluid looks the same as the day I bought the car. 

Mazda does not list any need to change the transmission fluid in its maintenance schedule.  Hence, it never needs to be changed.  This attempt for Whitten Brothers to sell me service not needed by my car is a total scam.  Don't be fooled.  The "Whitten Advantage" of free oil changes, engines for life, etc... only benefits the dealer and not you.

2 Updates & Rebuttals

anonymous

Henrico,
Virginia,

Asked Mazda about changing transmission fluid

#3Author of original report

Fri, July 05, 2013

July 3, 2013,
Hello,

Thank you for contacting Mazda North American Operations (MNAO) in regards to your 2010 CX-7.

Transmission flushing is only recommended if you accidently adjusted the transmission level using an incompatible type of fluid. If you have not adjusted the transmission fluid, then it does not need to be flushed. 

Again, thank you for contacting Mazda. Should you have further questions or concerns, please do not hesitate to contact me at the number below. 

Regards, 

Representative, Customer Assistance 
Mazda North American Operations 
(800) 222-5500

So the transmission fluid never needs to be changed in my Mazda CX7.  I have never added or adjusted the transmission fluid level.  The fluid still looks the same as it did one year ago (and when I bought the car 4 years ago).  Last year, Whitten Brothers said the fluid was dirty and needed changing.  Glad I did not follow their recommendation.

Whitten Brothers Mazda

Richmond,
Virginia,
United States of America

Whitten Brothers Mazda

#3REBUTTAL Owner of company

Wed, August 15, 2012

We're sorry to hear that you were not 100% happy with our service. Please email whittenjcdm@gmail.com with the details of your experience and we would be happy to see what we can do to resolve this. 

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