Complaint Review: who's who registry for academic excellence

I received an invitation for my son to be a part of Who's Who Registry of Academic Excellence by the American Who's Who Association at the end of my son's 10th grade year.  I filled out the paper work and paid online only to not receive the plaque and book.  I called several weeks later and was told that it would not be until the end of the school year when I would receive my items. That would have been May or June 2010.  I am still waiting.  when I call the number on the paperwork, I get an operator who says they will transfer me to my party and of course I never am able to reach the party but they are always happy to take a message.  After leaving numerous messages I am totally frustrated, angry and hurt that a company would use my own child to dupe me out of money.  I want my money back and this company shut down!