Complaint Review: Wholesale ATV

I ordered a TK200Gk-10.  I received the Go-kart on Thursday, August 5, 2021, with no paperwork except the wrong paperwork that belong to someone in Pennsylvania.  I called Wholesale on Friday, August 6, 2021, to make sure that this was my Go-kart and talked with the customer service manager Hannah.  She said, “It was, and would I forward the other paperwork to that customer.  I had only inspected the top of the Go-kart and told her about the overhead lights being broken.  Saturday looked at the go-kart and rode it after it started coming apart.  Called back Monday, August 9th and Hannah said I had to complete the Warranty Form  Here are the problems:

•            Overhead lights broken and not installed correctly

•            Bolt missing out of the steering wheel column

•            Passenger side mirror installed wrong

•            Horn doesn’t work

•            Driver’s seat not installed correctly or broken

•            Gas line came unattached

•            Basket not attached correctly

•            Gas tank came off not attached correctly with bolts and screws

•            Replacement parts requested for coverage. If you do not know please describe the parts needed:  Do not want replacement parts I wanted my money back.

I have called several times nobody ever answers the telephone.  When finally got someone, I have talked to the Sales Manager and the Service Manager and no help.  I emailed them after I have not heard from the company again on Tuesday, August 17, 2021, and I have not heard from them.  They have horrible customer service. I ordered the go-kart and Wholesale ATV in Memphis put it together but I got to file a warranty claim.

It is now Thursday, October 21, 2021, I have not heard back from anyone.  I paid over four thousand dollars for a go-kart that is coming apart.  Nobody needs to do business with his company.  They treat people wrong.