Wholesale Connection Company Absolute Reservation Center KEEP YOU WAITING, with NO Reservations!! ripoff 2months torture! Maitland Florida
I bought the package in November 2004. I requested for reservation, which they said they confirmed. The representative told me he will email me the confirmation number by 2pm that day and never sent me email.
I called and left 5 messages and no return call. I waited 2 hours while he put me on hold then finally hung up on me.
After calling 2 more times, he said he didn't confirm it yet so I had to wait few more days. I waited few more days and no answer from him. My reservation date was in few days and he still didn't respond. I called 3 times and left message and no return call.
I called the customer service and told me they have nothing to do with reservation and I should call the 407-660-9995. Then told me the representative who I talked to before quit and not working at the company.
After calling 3 times and leaving 3 messages, they didn't return call.
After calling customer service again, they told me they will leave message for the reservation. They never called me back. I called the next day ( My trip date is 3 days away) the representative told me either I can cancel the trip or wait. I asked about plane ticket and he said they are not responsible for the planned dates and it's my choice for reserving the plane ticket or not. He said he will let me know in few hours about reservation. Didn't call me back.
Next day, I called again. No answer and voice mail. There is no point of leaving message because they have never called me back. Now only 2 days away and I still don't have the confirmation of the hotel. I probably have to go and get hotel myself. PLEASE DON'T DEAL WITH THIS COMPANY.
I have never worked with company like this. Ramada company always called me back but for some reason, this company never calls back. What is wrong with this company.
If you work there or if you are employer, you need to get some new people since I have never seen a company like this.
Please help!!! I am arriving in Orlando in few days and it's already night mare from this company. What do I need to do? I asked for refund and they told me they don't give refunds.
Why do we have companies like this.
This happened to someone before and I totally believe him.
If you have any advice, please let me know.
I have been crying since our vacation seemed ruined and we lost lots of money for this reservation!
Andy
FAIRFAX, Virginia
U.S.A.
1 Updates & Rebuttals
Tim
Valparaiso,Indiana,
U.S.A.
your local courts will have jurisdiction over them
#2Consumer Suggestion
Wed, January 12, 2005
Andy,
I'm having a hard time discerning what actually happened to you here, but I can speculate as to the general problem and give you a bit of broad advice.
It seems as though you purchased a vacation package, and that the company from whom you purchased this package has severely stifled your ability to use it. In addition, their ineptitude has exacted other costs. You felt that certain aspects of your vacation were taken care of (i.e. a hotel room) so you went ahead and took care of other aspects (i.e. a flight).
Am I correct so far? If so, here is my personal )not legal) advice.
1) Get ahold of them one more time and let them know that if they do not deliver what has been promised to you in a reasonable amount of time (what exactly is a "reasonable amount of time" will depend on several factors, such as their previous knowledge of your travel dates) that you will be forced to bring a legal claim against them for not only the amount that you directly lost through their incompetence, but also any additional losses suffered as a result.
2) If they don't come through, I would then file a suit in your local small claims court. In this claim I would seek not only the direct cost of the program, but also any other costs you may have suffered as a result of their failure to live up to their end of the bargain (such as flight tickets that you were not able to use, increased costs of alternative lodging, etc.). As long as this company advertised locally, or otherwised "reached out" to you in Virginia to solicit your business, your local courts will have jurisdiction over them in this particular issue (in other words, you probably can sue them locally, as opposed to in the State of Florida).
Best of luck to you!