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Wholesale Merchant Services ripoff Beaverton Oregon
To put this in a gentle way, Wholesale Merchant Services Inc. is a fraudulent and dishonest buisness entity. In my whole adult and professional life, I have never come across a group of people as unprofessional, unaccountable and dishonest as of until I started a buisness relationship with them.
Of course my story is very simliar to all those who have had the unfortunate fate of doing buisness with these con-artists. As a small buisness owner everything and everyone is accounted for. I, like every other fair-minded buisness person, am always looking for ways to cut unnecesssry costs.
WMS offered me sweetheart of a deal. They PROMISED me a certain anount of savings that could be accumalated each month. They PROMISED me rates, discounts, fee waivers and so on. They even told me that they had the authority to disengage me from the contract I had with my previous processor.
I believed them (or in my case it was a "sales rep") and took their word and regrettably signed the service agreement. BIG MISTAKE. I tried to right this wrong by calling them and having this resolved in a rightful manner. But instead of having this sickning issue resolved in a humane manner, I was left for dead. I had never felt so small, so helpless, so humiliated, so furious.
To WMS it was as if I was the one that was trying to pull a fast one. Their customer service rep on the phone had tried to make me think that It was I who had mistake of not fully understanding the terms and agreement of the service. After all, I had signed the agreement.
Now the ball was in their hands and they could play any which way that they pleased. I was riddiculed, harrased and at one point in my conversation with a "supervisor" named Sandy, I was actually laughed at, literaly. So from entry level cust. serv. to upper-level authority, there was noone there that had a hint of professionalism. Nobody was accountable for any lies, deceits, fruadulism that had occured.
I highly recommend any other victims to such vultures like WMS to PLEASE come forward with your story and report these sinister scam artists to the Federal Trade Commission or Better Buisness Bureau. You will have a lot of victims on your side.
Chris
Frederick, Maryland
U.S.A.
1 Updates & Rebuttals
Frmrwmsemployee
Modesto,California,
U.S.A.
IT'S EVEN WORSE THAN YOU KNOW
#2UPDATE EX-employee responds
Thu, May 07, 2009
I am a former employee of WMS, and true it's been a few years since I worked there. I doubt very much that the 'way' they practice business has changed much. I started as an appointment setter, and was promoted into a application processor......surely as I was very naive in knowing that many of the things they were doing were WRONG on sooooo many levels. I know now I was asked to do several things that were 'ILLEGAL'.
I have kept the information of some of the things that were asked of me.
In addition to the shady business practices, I also witnessed drug use on the premises of WMS . On one occasion I walked into the owners office to give him an update on some of the applications that I had been working on. He had a few of the 'out of state' sales reps for WMS in the office. They were passing around a large Tupperware like container containing marijuana buds. On another occasion shortly after I was promoted up to the applications processor, the owner excused all of the call center employees early...with pay. After they were all gone from the building, he called all the rest of the employees up to the front reception area. I refused several times as I could smell that they were smoking pot. The owner insisted that I join everyone else up there, and insisted that I take a hit off of what I later was told was a blunt (cigar wrapper filled with pot). I insisted that I could not as I am allergic to marijuana.
I was let go shortly after one of the questionable things had been done, as I 'talked' to a few people in the company about the situation. I feel they were afraid of what I knew. Honestly, I enjoyed most the people I worked with, but at the end of the day hated the lies I was asked to tell people in order to keep my job. It was a total relief when they let me go.