Wholesale Travel Center, Airfare.com Avoid using this company if you want a valid flight Falls Church Virginia
I booked and purchased 2 airline tickets in January to fly in July. When I checked on this flight, so we could have someone possibly accompany us I find the destination city is no longer serviced by the airline. Wholesale Travel Center had and has our contact information, nothing was communicated to me. Once I foudn this I called, was put on hold for 15 minutes. I then tried again and was told that I had to call back tomorrow and speak with a suprevisor. I then indicated how unhappy I was and they hung up on me.
I contact the airline and they were very very helpful and offered to refund our money, re-book a flight to a close destination on their airline or re-booked our flight on another airline. It is a different time and day. However, I am most grateful for their accommodations and professionalism.
DO NOT do business with Wholesale Travel Center. I understand how airline have recently changed where and when they are flying but to not contact a client is un called for and unprofessional. Let alone the way in which I was treated when calling.
Lynn
Casper, Wyoming
U.S.A.
1 Updates & Rebuttals
Special Operations Team
Bethesda,Maryland,
United States of America
Company Response
#2UPDATE Employee
Fri, July 30, 2010
Since 1979, Airfare.com parent company has been dedicated to accommodating travelers with top value airfare made possible by discounted airline consolidation. In 1995, we became the first airline discounter to go online. Over this period of time, airfare.com has continually strived to provide world-class customer service and affordable airfare prices. We handle hundreds of thousands reservations a year and have dealt with millions of different transactions since our company has been in business. We are a fully bonded travel company, a verified merchant of authorize.net, an ARC appointed member of ASTA, a member of IATAN, Visa Verified, a member of Master Card Secure Code, Diners Club International, Discover Card Financial Services, American Express, and all bookings are Secured by GeoTrust Secure Socket Layer.Airfare.com does not change reservations without the written consent of the traveler. Airlines are constantly updating their systems with new flight times and routing. There are times where notifications are not sent to us. As a result, we cannot notify the passenger of an airline schedule change. When we do receive notification, we make every attempt to advise the passenger about the schedule change by phone and email. Airfare.com will do everything possible to help the traveler find acceptable arrangements, with the ultimate responsibility placed on the airline to give the approval on accommodating the passengers schedule change. Airfare.com strongly recommends travelers to constantly check their reservation with us and the airline.
Airfare.com is a fully bonded travel company that follows all rules/restrictions placed upon us. Our company culture also insists upon exceeding customer expectations by looking for every avenue to assist our customers. If you have any comments, questions and/or concerns please feel free to contact our Special Operations team at feedback@airfare.com. This team is specially dedicated to working diligently to resolve every customer concern.