Wholesale Window Club ripoff No Service and delivery, takes your money and never responds. This company is without a doubt very unprofessional and going to cost me more than what I saved due to their misrepresentation. Chicago Illinois
After checking around for competitive window pricing I found that they were about 5% cheaper than the local Home Depot for the same type of vinyl windows.
I ordered with Wholesale Window Club, Dan, and he told me lead time was 21 days. He knew I had made arrangements for my installer and had to have the windows by 7/14/04. Well it is 30 days since my order, I paid already via credit card and they won't give me date of when the windows may arrive!!! Here is the response from his last email verbatim.
"I have not, as yet, received confirmation of the delivery date for your window order. I am working on this with the manufacturer. I will keep you
informed by email. Thank you for your patience.
If you email a response, please do so by clicking on the 'reply' button, so as to include the previous email.
Dan
Customer Relations
www.WholesaleWindowClub.com?
This has been the response I have been getting for over a week and half now as I tried to monitor delivery. This company is without a doubt very unprofessional and going to cost me more than what I saved due to their misrepresentation.
Tim
Bartlett, Illinois
U.S.A.
3 Updates & Rebuttals
Tim
Bartlett,Illinois,
U.S.A.
I got my windows.
#4Author of original report
Fri, August 27, 2004
It took nearly 55 days, but I did get my windows in good condition. All in all they are trying to do their best. I would recommend you not count on their lead times being accurate but they appear to be a reputable company. I picked up my windows in person and they have a warehouse storefront.
I would use them again, just would not trust their estimates on lead times. I would allow 60 days.
Tim
Bartlett,Illinois,
U.S.A.
Getting final commitment on window order faxed
#4Author of original report
Tue, July 27, 2004
They called me today, Windows have not arrived but supposed to fax over to me tomorrow proof of the delivery status from the manufacturer.
Tim
Bartlett,Illinois,
U.S.A.
commitment that they will deliver my windows
#4Author of original report
Wed, July 14, 2004
Well I have received a commitment that they will deliver my windows by July 28th. I was informed of this July 13th.