Wholesalefavors.com Wedding & corporate gifts, flasks, key chains, money clips, favors, Internet
Bulk ordered 2 different items with expectation they were new and as described. Received the items. Some of the items had scratches, and some items were ("pw-holster") had metal exposed inside the pouch where the watch would go. This would mean any item put in the pouch would be scratched up - therefore unusable. Tried to return defective items and "customer service" tells me there is a 10% restocking fee for defective items.. It's not a misunderstanding. It was repeated over and over again. Never heard of a company charging the customer for sending defective items. Needless to say, charge back filed!
1 Updates & Rebuttals
Wholesale Favors Inc.
Greentown,Pennsylvania,
Items not Defective
#2REBUTTAL Owner of company
Mon, October 21, 2013
Customer was fully refunded his $6.00. He thought these where Real leather for $3.00. He called and said FU to every girl in the office over $6 which we where already giving him back. Check our Google feedback. We are a small family owned business and customer support is our #1 concern! Thanks for your time.