Complaint Review: Wi-Power

Wi-Power = Poor service, poor technical support, deceptive billing

I have had Wi-Power for 5.5 years, because they are marginally better than satellite and neither cable nor DSL are available in this area.

1) Their service is deplorable. I pay for 2Mbs download, and receive 0.5Mbs. Their "technical support" says this is within parameters for "sustained transmission", that the 2Mb refers only to short bursts. In short. Their advertising is deceptive at best.

2) Their technical support is deplorable. Although they claim they have 24/7 technical support, telephoning them and navigating a time-wasting menu, only brings the customer to a recording that they should leave a message which is never returned. When (during 9-5 hours) a technician DOES answer the phone, they are (usually) rude, abusive, and unhelpful.

3) Their service is unreliable. There are frequent outages, and most of them occur on weekends, when no one is their to report the problem to, much less repair it.

4) Their billing is deceptive. They charged me more initially than their salesperson quoted. They don't post payments for over ten days following receipt, and then they have they audacity to charge "late payment fees" when they received them long ago.

5) Their management are dishonest and rude. They deny all of the above, and offer demonstrably false excuses, when complaints are filed with the authorities.

Please contact me if you are interested in joining me in a class action lawsuit.