Wi-Yi Source WU-YI Source a rip off Nicosia Cyprus California
I ordered WuYi tea off the internet at the end of Jan. They had said it was refundable if not satisfied. When it arrived there was no billing information. No address in which to return the product. When trying to call the number they had given it is a recording. I was billed 6.95 for the first shippemnt. Then some bill of 19.95 from Living Lean Las Vegas appeared on my card. I was billed again for 37.00. Today 3-7-08 I was billed for 59.95. I had talked to someone on the live chat and cancelled my order a day after I placed it and they assured me it would be cancelled. I am still being billed and from places I have no idea who or what they are.
Sue
Sioux Ctiy, Iowa
U.S.A.
1 Updates & Rebuttals
Miriam.Hudson
New York,United States of America
Hello,
#2UPDATE Employee
Tue, December 08, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,