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  • Report:  #831634

Complaint Review: Widget Love/KM Toys/deal find

Widget Love/KM Toys/deal find Customer Service Complaint Markham, Internet

  • Reported By:
    Lisa — Oshawa Ontario Canada
  • Submitted:
    Tue, January 31, 2012
  • Updated:
    Wed, February 01, 2012
  • Widget Love/KM Toys/deal find
    Markham ontario
    Internet
    United States of America
  • Phone:
  • Category:

As others have said on here this company did not honour any promises made.  I order 4 flying sharks dec 7th when they finally started accepting the voucher numbers.  I did not pay the extra shipping as I knew they would arrive at the latest the week after christmas.  Since I did not need them until then it worked out for me.  Well  weeks later after reporting widget love to the better business bureau I finally got a rude response from widget love through the BBB.  I was told to return the items at my expense and I will get a refund for the product!!  I responded how can I return something I didnt get?  Finally 8 weeks after I ordered twice from this company as the first order was "lost" and not "their" fault I received one flying fish....I might add it was the wrong one, as I ordered sharks not clown fish.  Monday jan 30 the three other fish arrived....all wrong.  I have written to this company yet again through the BBB and await a response....wont hold my breath.  I will keep the clown fish as I refuse to wait another nine weeks for a refund and I dont see why I have to pay shipping for their screw up.  This company is a joke and I hope others will report to the BBB as well.

http://mwco.bbb.org/consumers 

1 Updates & Rebuttals


Lisa

Bowmanville,
Ontario,
Canada

widget love

#2Author of original report

Wed, February 01, 2012

After getting a reply though the Better Business Bureau from Widget Love.  They offered to pay for shipping back for the wrong order they sent me.  I refused as these were christmas presents and I didnt want my nephews waiting another 9 weeks to get them.  This company has the worst customer service I have ever come across.

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