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  • Report:  #962546

Complaint Review: Widget Love

Widget Love Refuse to answer, bad phone number, no response to email Internet

  • Reported By:
    Amiem1 — Banks Oregon United States of America
  • Submitted:
    Wed, October 31, 2012
  • Updated:
    Thu, March 14, 2013
*Author of original report: Living Social Making Good *UPDATE Employee: Livingsocial and Widget Love Order *Author of original report: Brushes Received *UPDATE Employee: Damaged Brushes

I purchased a voucher through Living Social for a 25 piece makeup brush set from Widget Love on 09/06/12.  I received an email from them on 09/06/12 confirming my order and explaining that my package would be shipped in 2 - 3 business days and I should expect my order to arrive in 3 - 5 weeks.  I received a second email from Widget Love on 10/04/12 with my shipping confirmation and tracking #.  I emailed Widget Love on 10/23/12 inquiring about my package as it still hadn't arrived and I was unable to track it using the information they had provided.  Having received no response from my first message, I sent a second email on 10/26/12.  I have still yet to receive any response from Widget Love and have now sent them a third email stating I will be reporting them to the better business bureau, ripoff report, Living Social and anyone else I can think of.

4 Updates & Rebuttals

Widget Love Customer Service

United States of America

Damaged Brushes

#5UPDATE Employee

Thu, March 14, 2013

Dear valued Widget Love customer,

We are sorry to hear that you are having difficulties with the brushes you received. We have sold a very large quantity of these items and have had a very high satisfaction rate in terms of quality.

We would be more than happy to assist you further with this issue. Please contact us directly at the below link and one of our customer service representatives will be happy to assist you immediately.


http://widgetlove.com/contact-us.html


Alternatively, you may also contact us on our toll-free number at 1-800-990-6771 from Monday to Friday between 10 AM and 6 PM.


Thank you and have a great day!

Amiem1

Banks,
Oregon,
United States of America

Brushes Received

#5Author of original report

Wed, December 19, 2012

Hello,

I have finally received my brushes!  Thank you for the follow up.

Just FYI - Several of the brushes are falling apart, I won't be returning them but thought you might want to know that they are not assembled very well.  The glue that attaches the wooden handle to the metal area was not properly applied and the brushes come out or fall off.

Thank you

Widget Love

Markham,
Ontario,
Canada

Livingsocial and Widget Love Order

#5UPDATE Employee

Wed, December 19, 2012

Hi there,

We are sorry you had trouble with your order. Has this order been received? 

If not, can you please provide your ORDER ID so we can look into your order and assist you asap?

Thanks!

 

Amiem1

Banks,
Oregon,
United States of America

Living Social Making Good

#5Author of original report

Thu, November 01, 2012

I emailed Living Social yesterday and was pleasantly surprised by their response.  See Below......



Thanks for contacting us! We sincerely apologize for your experience with Widget Love. Unfortunately, we do not have access to their order fulfillment system and you will need to continue to work with them directly to locate your 24-Piece Makeup Brush Set.

We have processed a full refund for your voucher and you will see the $29.00 post back to your bank account within three to five business days. In addition, as our apology for your frustration, we have added 5 Deal Bucks to use on your next purchase with us.

If you still have questions, please reply to this email. We're happy to help!

Thanks for LivingSocial!



I still haven't received any communication from Widget Love but Living Social has earned my repeat business by making a bad situation good.

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