Wild Blue Internet Wild Blue Communications, Inc. Used words "up to" to justify delivering slow internet speeds. Tricky-worded advertising! Greenwood Village Colorado
Wild Blue advertised up to 512 Kbps download speed. Tests proved speed averaged between 100 and 250 Kbps, resulting in many hours per day internet was inaccessible. When I called repeatedly for help, I was reminded each time that they provide "up to" 512 Kbps. Anything less is acceptable! Convinced me I needed the 1.5 Mbps package at additional $30/month. Three weeks of tests averaged 343 Kbps. Not even up to their basic 512 Kbps standards.
Was originally charged $199 for equipment (modem and dish)Installation was advertised as "FREE." When I cancelled the service (after 27 days), I was told that there would be no refund, and part of the $199 was for installation and connection fees. Was forced to return modem or incur an additional $400+ to purchase it. Am now stuck with worthless dish.
Lilly
Battleboro, North Carolina
U.S.A.
1 Updates & Rebuttals
Dale
Aurora,Nebraska,
U.S.A.
File a complaint to the BBB Denver/ Boulder
#2Consumer Suggestion
Fri, January 23, 2009
I had the same problem and filed a complaint to the BBB --after 2 months of communication, Wildblue credited my Mastercard account for the " early Termination fee. I would also suggest filing a complaint with your State Att. Office ( consumer protection ). If you present good information and also explain the deceptive advertising , you should be able to get some of your money back. If they took out money from your credit card company, file a " dispute " with the credit card company. Be persistent--Wild Blue cannot ignore the high complaint volumn.
Dale Cranston