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  • Report:  #1194928

Complaint Review: Wildblue Excede Internet

Wildblue Excede Internet catostrophic failure does not work

  • Reported By:
    David S. — Saint Charles Illinois
  • Submitted:
    Fri, December 12, 2014
  • Updated:
    Fri, December 12, 2014

Wildblue/Excede Internet. Promise high speed internet, this is the worst internet there is. Not able to download updates,install apps. If more than 1 computer on in house both are so slow they keep loading half the time we loose the signal. Worst customer service all they tell you is too unplug router and internet plug back in. Sometimes its worst. Cant load Netflix or Amazon. Have to shut internet off on iPhones and use LTE. 

1 Updates & Rebuttals


Exede Emerald

Illinois,

Here to Help

#2UPDATE Employee

Fri, December 12, 2014

Hi David S., I would be happy to take a look into your data usage and connecivity. When you do a power cycle on your equipment it deinitely should not make it worse. Please send me an email to exedelistens@viasat.com and I can take a look at what is going on. =) 

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