Complaint Review:
WILLIS HEATING & AIR CONDITIONING
WILLIS HEATING & AIR CONDITIONING AVOID THIS HEATING & A/C COMPANY CINCINNATI, Ohio
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WILLIS HEATING & AIR CONDITIONING
RT. #32 BATAVIA, OHIO
CINCINNATI, Ohio
United States of America
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Don't Use Willis Heating & Air Conditioning:
I had a contact for service with Willis Heating & Air Conditioning, and I got ripped off.
Here is the story:
After having to wait almost four week to have Willis do a yearly check up on my Heat Pump Unit, which is far to long to have to wait since I have had the contact for over two years. This is just the beginning of there very poor customer service.
So finally the date rolls around and I get a call very early in the morning asking me if I would be willing to give up my service date to someone who's A/C went out needed emergency service and the weather was almost 90 degrees. If it were me I would want someone to do the same so I did, and let them have the service date, putting my date off till that coming Saturday, which would have been Labor Day Weekend. You know how hot it had gotten then.
When the service man came on Saturday morning he began to check the system and told me there was nothing he could do because the hose to the unit had freeze up, and had to be thawed. He said that might take about 8-12 hours and then he could check the system. I told him okay and when would he be back to recheck the unit, then he told me Tuesday, after the Holiday. I thought he had to be kidding, so I had him call his H.Q. And put a manager on the phone. Well, it turns out not one of Willis's manager was on duty or on call. So I was completely S.O.L..
Yes I was Mad, because I did what I think was a noble deed, and the people at Willis could care less. The person the service guy and I later called was name Bonnie or Brenda. She was as cold hearted about my situation as a cold hearted person could be. She did not care and basically let me know it was not her problem.
Even when I told her I had a kid in the house, and a wife with diabetes, she still acted totally unconcerned. She would not even consider doing the same for me as I did for another of there customers.
I was then forced to call one of there competitors and they did everything they could to fix my situation, including sending a man out on Sunday to see if they could fix the problem. This company also call me me Saturday night to make certain I knew they were coming and to let me know they had created a spot for me in there schedule. They took the time to care enough and they acted like they wanted my business and had very good customer service.
They came Sunday, and it turned out that I was just low on Coolant and it was an easy quick fix. I WAS FEELING COOL AIR AGAIN, by mid afternoon. This company even called me later that night to double check to see that everything was okay. They also called again Monday afternoon to check in again. You can be certain that this up and coming business will get my business from now on. Worst of all Willis still owes me the remainder of my service contract with them.
I WANT NOTHING TO DO WITH "WILLIS HEATING & AIR CONDITIONING". Maybe they have gotten so big that they are no longer worried about there customers and keeping good customer relations.
I call them Tuesday, and spoke to a manager that gave me a few apology's but no future remedy. Even worse I have not heard a word back from them about the whole situation. THEY REALLY JUST DON'T CARE !!!!
If you want good service go to anyone, but Willis H/AC. They are the WORST !!!!