Complaint Review: Wilmot Properties Inc. Management office

When we moved in, the apartment was not cleaned, the walls were not painted and light bulbs were not replaced.  Our sliding door to the balcony took 6 months to get fixed (which caused our energy bills to be more than twice as expected), among multiple requests to fix other things that were not taken care of in a timely manner.  The lock on the outside door to our balcony remains unfixed to this day, after multiple requests.

In addition, we were without a stove for about 2 weeks because it had broken and the office took that long to replace it.  We have also made a recent report saying that our heater was making odd noises and we didnt think that it was working properly.  Wilmot informed us that unless it wasn't working at all, they wouldn't even bother to look at it.

Now they are raising our rent, not only to the Chicago standard yearly amount of 5-6%, but to an unprecedented rate of 16%, an extra $300/month, for an apartment of which the walls have still not been painted and maintenance requests still go unanswered.  This is after telling us a year earlier that the rent would not be raised as long as we lived in the unit.  They do not admit even saying that they wouldn't raise it, even though we have a building full of people who can back us up.  They're just money hungry because they haven't raised the rent in the whole building in 5 years, but we've only lived there for one... so we're ultimately paying the increases for all other tenants that lived there before us.

They're sneaky, they lie, and to top it all off, we can't even pay our rent online.  Instead, we have to drop off a check every month (in a very sketchy neighborhood).  Come on... it's 2013!  Also, my roommate receives student financial aid and Wilmot gave her a hard time when she wanted to pay 4 months rent UP FRONT.  They didn't understand that they were receiving money BEFORE they even earned it.  They aren't the brightest crayons in the box.