Complaint Review: Wilshire Consumer Credit

In 1/1/12, I filed a report to better business bureau regarding this company.  I requested several times to give me a monthly updated balance after each payment with principal paid and balance.  Everyone that I talked to in this company said they don't do that.  Am I not entitled to know where my payment went and to get an accurate subtraction on my principal and interest?  I have been flabbergasted by the repossession fee they also added when I did not receive any letter of repossession or was I notified by mail.  My payments are continuous except for one month when my check was delayed but I doubled the payment on the following month. 

I also notified them about the delay so many times and they harassed me with calls and also very late at night.  After doubling the payment the company took all payment and applied it to the interest also my balance went up despite the huge payment.  This is the reason why I ask each month I pay for statement of principal paid and interest paid.  After three months, they added a repossession fee. My car was not repossessed!!! No notice in mail either.  I feel these people are taking advantage of me because I am older.  I am making payments and not knowing where they apply my payments to this day.  I borrowed  $6783 and now my balance almost $8,000.  I have been paying since April 2011.  Please investigate my account.