Window WholeSalers, Inc. poor quality and horrible customer service Berwyn Pennsylvania
We purchased windows from this company about 10 years ago. Bad move. The windows are poor quality and the installation was absolutely horrible. The flashing and the channeling around the windows was done so poorly, I had to add caulk to the corners to close the gaps and the caulking they did do was done with a substandard caulk that never cured correctly and literally "washed" off the house creating white streaks under all the windows. During the installation, they broke out our old windows and left shards of glass inside and outside the house for us to find for months (fortunately our young children were not hurt).
Ever since then, every attempt to engage them has been met with rude and unprofessional people. They offer no help to resolve problems and will not even engage another contractor we recently used who replaced our roof and broke one of our windows. He and my wife both were rudely treated when calling the office to try and find replacement parts for the window. The woman on the phone indicated that since we had no receipt she couldn't help us and it wasn't their responsibility to keep records for customers.
How these people continue to be in business baffles me. STAY CLEAR!
1 Updates & Rebuttals
The Doctor
Atco,New Jersey,
Intimidation tactic update
#2Author of original report
Thu, May 01, 2014
*Update: My contractor called on our behalf (not posing as us), and then my wife called and spoke to someone and when the only option they gave us was to PAY them to come out and replace the window, my wife stated that she only wanted the part because they did shoddy work for us in the past. She never left any message... she was speaking to a very unprofessional employee. Later that night here are the 2 voicemails we got from them:
http://goo.gl/wL0dXE
http://goo.gl/gjphsB
Sorry Window Wholesalers... I'm not so easily intimidated.