Window World of Lakeland Florida Mark Collins HORRIBLE Owner!!! Stay Away!!!1 Lakeland Florida
Here is my BBB complaint and his horrible responces:
http://orlando.app.bbb.org/customer-reviews/submit/v/17269/48948f452ea2c5c4fffa1139caf4f56b
Yes this 2 day window install has taken over 7 months and failed inspection twice.
Owner Mark Collins doesn't care about his customers and will call you a liar over and over again.
Trust me...stay away from them!!!!
If this happened to you then please write a review on the BBB:
2 Updates & Rebuttals
Owner blaming me again
#3Author of original report
Fri, January 06, 2017
As I have told Mark over and over again...I did tell his people that were at my house!!! So the issue is that they didn't tell Mark what was going on.
And to this day Mark has not been here to see the work and talk to me. The county inspector was shocked that he has never view the job with all the issues.
Mark the issue, as I have stated before, is that your people were not trained to replaced our four custom windows. The stucco is still a mess, and yes your guys is coming here on Monday to try and fix it again...this will be his second time...your installer even admitted to me that he had NEVER replaced windows like this.
So tell everyone how WE caused your two day install to take over seven months now...
Mark Collins
Lakeland,Florida,
Lakeland
Two Sides of Every Story
#3REBUTTAL Owner of company
Fri, January 06, 2017
This customer has linked his BBB complaint in his post, telling people to read my "horrible" responses. I honestly hope people take the time to do this. They will find a concise response, detailing the job done, services performed and issues that arose. They will see documented evidence that the issues which created the delays in completing the job were primarily the customer's doing. I care about my customers as does my entire team. When a customer repeatedly fails to report issues in a timely manner, repeatedly lies to further their own agenda and blames problems that arise from their own actions on you and your team, you reach a point where you have to stand up for yourself and your company. This customer has done exactly that and I have responded in an entirely appropriate fashion.