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  • Report:  #1384578

Complaint Review: Windstream

Windstream - Paying for a service that is almost non existant Toccoa Nationwide

  • Reported By:
    peep44 — Toccoa Georgia USA
  • Submitted:
    Tue, July 11, 2017
  • Updated:
    Tue, July 11, 2017

We had Windstream when we lived in the county and it was ok. When we moved to town we got Windstream and it is terrible. We were in town and should have great service, but we have found out it doesn't work that way. All the old original equipment is in town (and they don't anticipate replacing or updating them) while the equipment in the county is new and works much better. We started off paying 59.00 and that has now passed 80.00 per month. We are paying top dollar for the worse service they can provide. Only thing attached to this internet is one computer and Netflix, and both are constantly lost. I have had techs out here many times and they all have a different fix - but none of them have ever worked. I spend a lot of time offline. I don't need internet to be offline. BUT I am paying for "up to 3MB" but I think I am flying when I can actually get 2. Windstream keeps sending all this junk mail about how great their service is and how wonderful their speeds are (up to 100MB). They should not be allowed to advertise what they can't produce. They like to make it my fault or my computer's fault when I get lousy service, but it's not me and it's not my computer. I take this computer to other places where they actually have service and it is great. Windstream needs to give it up or get it right. We are stuck with them because of their monopoly in our town. I will never recommend Windstream to anyone.

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