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Windy City Quality Food, Inc Scammed Me Elgin, Illinois
I work in an office setting with a front door that opens to a main lobby with multiple offices inside. Each office is a different business. I was sitting in my office working on Friday Jan-27 when I head a mans voice outside saying "Hello! Hello! We have a sign on the front door saying “Shop-at-home only please call XXX-XXX-XXXX for an appointment” Generally only delivery people enter to deliver boxes. I opened my door and was startled to see a strange man, who does not work in our office building, across the hall. He had opened a closed office door. That was my first warning sign,I should have listened to it.
It was Todd E. Boss. He turned to and t me that he was trying to earn Black hawks tickets by selling the most meat that day. Todd even offered to take me to the game with him if he won these tickets. I did not believe him and asked if we could just move past the pitch and get to the pricing. The presumed lie about the Black hawks tickets was my second warning sign, I should have listened to it.
My career includes sales and I have a lot of experience working with and training sales people, so I wanted to help this guy. I understand how hard it is and was willing to help this young man. I also needed to get back to work. So the exchange was pleasant and very quick. He said he could take $300 if I paid by check and wrote check directly to him, Todd E. Boss, and not the company. That was my third warning sign, I should have listened to it.
I wrote him a check for $300 and I wrote “meat” in the memo as a record of the payment. The outside temperature was in the teens that day, so he loaded the meat and seafood in the back of my van and left.
When I unpacked the product to put in my freezer later on, I noticed that all the seafood had ice inside of the bag. This was a big red flag that it might be freezer burnt. I googled the business, which I had to do from memory because I was not provided with a receipt of any kind. I emailed customer service. I saw that this company has A LOT of bad reviews and then became even more afraid that I may have been swindled by Windy City Quality Foods.
On Saturday Jan-28, I cooked two of the small filet mignons for my husband and I for lunch . It is not odd for us to prepare steak in our home, we know how to cook it. The meat was so tough that not one bite was edible. We chewed and chewed, but it never broke down to a point of able to swallow. So we had to spit out every single bite. Then I looked online again at Windy City Quality Foods reviews and saw that this was normal as well as someone getting sick. I was then afraid of what I had purchased from this Elgin, Il company. I saw how rude that many people said Todd had been to them on the phone and that others had the same issue with wanting and not being able to get their money back.
I gave the purchase one last try and for dinner heated up some of the breaded shrimp. The seafood was so freezer burnt that it did not brown after 30 minutes in a gas oven set at 450. At this point, I stared emailing Todd to ask for my money back. He has refused several times in writing and has also lied in emails saying that he told me about the exchange guarantee. He did not. I expected the quality of meat that you would get from Omaha Steak. Even a lower quality would do, but not being able to chew the beef and having completely freezer burnt seafood is not acceptable. I’m also very afraid of getting my family sick as others mentioned since we have a 2 and 7 year old. In addition, any door-to-door sales person has to give you a full refund if you request it in writing within three days. As mentioned, I’m in sales (for over 20 years now) and I know this to be a rule. When I checked my bank on Saturday, Todd had already cashed the check on Friday.
I am alarmed that this man entered a building with a sign that says "call for an appointment". I am concerned that he opened closed doors in the building and shouted hello until someone appeared. I am very concerned that he refuses to exercise my legal three day right to a full refund on unsatisfactory product. I WARN you NOT to purchase from him. As I have explained to Todd E. Boss of Windy City Quality Foods, Inc with addresses in Elgin and Gurnee, IL. I will continue to work towards getting my refund. I will be happy to update this review when that happens. As well as list the steps that it took to receive it for others who find themselves in this situation.
1 Updates & Rebuttals
Mike
Lyons,Illinois,
USA
Quite simple
#2Consumer Comment
Sat, October 14, 2017
Quite simply put the meat is garbage. It’s tough low quality meat. I bought five boxes and every single steak through two boxes is not very good. Not to mention the Julian dates were dated a month before I bought them. I called and I got a story on how that was the “packed on date”. At $10 a lb I would have been better off going to jewel and hand selecting their steaks. Lesson learned.