Wine Accessory owner- Fred Fidura Rude-Would not listen to complaint-no remedy-Very poor customer service!! Internet
2016-12-29
Ordered a Le Grape Uncorking Machine and Table Stand Set from Wine Accessory on the internet. All pictures show the wood in the base as a dark walnut stain. On the box I received all the pictures show a dark stain. Very classey looking.
When opened as a gift the wood was blonde almost white - not classey looking at all!! I called the phone number on the internet that say exceptional customer satifaction. Got Fred Fidura who was listening to my message I was leaving and he was very rude. Said what do you want thats the color the factory sent. He went on to say "How much did you pay for shipping" I told him $19.99 he replyed "thats a money losser". Is it my fault the shipping was $19.99 - He sets the shipping cost!
All I was looking for was a new piece of dark wood to screw on to the stand. He did not want to listen. I said I have never written a complaint but would this time and he didn't care.
Not a company I will ever use again and recomend no one else does!!